Multilingual Referral Specialist
3 days ago
ChenMed is a family-owned and physician-led healthcare provider that is transforming the lives of seniors and changing America's healthcare for the better.
Estimated Salary: $45,000 - $65,000 per yearJob Description: Multilingual Referral SpecialistThe Multilingual Referral Specialist plays a vital role in ensuring the smooth referral process for patients. This highly visible customer service and patient-focused role requires excellent communication skills, attention to detail, and the ability to multitask.
- Coordinates and processes patient referrals with precision, detail, and accuracy.
- Prioritizes high-priority patients and expedites orders within 5 days.
- Schedules patient appointments and notifies specialists of appointment information.
- Obtains authorizations using Web IVR and completes orders with proper documentation.
- Participates in daily huddles with physicians and clinicians to effectively communicate patient needs.
To be successful as a Multilingual Referral Specialist, you will need:
- English/Spanish bilingual fluency.
- A high school diploma or equivalent.
- A minimum of 1 year of experience in customer service, patient referrals, and/or insurance verification.
- Experience with Web IVRs and obtaining referrals/authorizations for multiple payers.
At ChenMed, we offer a comprehensive benefits package, including:
- Growth opportunities and career development.
- Comprehensive health insurance.
- Dental and vision insurance.
- Retirement plan.
- Life insurance.
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