Multilingual Referral Specialist

3 days ago


Houston, Texas, United States ChenMed Full time
About ChenMed

ChenMed is a family-owned and physician-led healthcare provider that is transforming the lives of seniors and changing America's healthcare for the better.

Estimated Salary: $45,000 - $65,000 per yearJob Description: Multilingual Referral Specialist

The Multilingual Referral Specialist plays a vital role in ensuring the smooth referral process for patients. This highly visible customer service and patient-focused role requires excellent communication skills, attention to detail, and the ability to multitask.

  • Coordinates and processes patient referrals with precision, detail, and accuracy.
  • Prioritizes high-priority patients and expedites orders within 5 days.
  • Schedules patient appointments and notifies specialists of appointment information.
  • Obtains authorizations using Web IVR and completes orders with proper documentation.
  • Participates in daily huddles with physicians and clinicians to effectively communicate patient needs.
Required Skills and Qualifications

To be successful as a Multilingual Referral Specialist, you will need:

  • English/Spanish bilingual fluency.
  • A high school diploma or equivalent.
  • A minimum of 1 year of experience in customer service, patient referrals, and/or insurance verification.
  • Experience with Web IVRs and obtaining referrals/authorizations for multiple payers.
Benefits

At ChenMed, we offer a comprehensive benefits package, including:

  • Growth opportunities and career development.
  • Comprehensive health insurance.
  • Dental and vision insurance.
  • Retirement plan.
  • Life insurance.


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