Multilingual Help Desk Specialist
2 weeks ago
Job Description:
We are currently seeking a highly skilled Multilingual Help Desk Specialist to join our team at The Staff Pad. This role involves providing top-notch technical support to clients in the hospitality industry, utilizing your strong technical aptitude and excellent communication skills.
About Our Client:
The client we are partnering with has been in business for nearly 50 years and continues to deliver cutting-edge technology and services to guest-centric properties nationwide.
Key Responsibilities:
- Offer exceptional technical support to clients via various channels.
- Collaborate with team members to enhance technical expertise and overall service quality.
- Manage multiple cases simultaneously while prioritizing issues based on severity.
- Identify root causes of issues, recommend solutions, and implement preventative measures where applicable.
- Deliver accurate and satisfactory solutions to technical queries and concerns.
Requirements:
- Bilingual (English/Spanish)
- Minimum 3 years of experience in technical or customer support within a call center environment.
- Experience with media systems such as commercial TVs, set-top boxes, streaming players, and cable/satellite TV is a plus.
- Strong technical aptitude with a willingness to learn and adapt to new technologies.
- Superior verbal and written communication skills, with a focus on professionalism and clarity.
- Proven ability to handle multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
Estimated Salary: $17.00 - $20.00 per hour, with opportunities for an additional $2.00 per hour after 90 days of meeting performance expectations.
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