Senior Quality Assurance Engineer

2 weeks ago


Austin, Texas, United States Ultra Clean Technology Systems & Svc Inc Full time
Job Overview

Ultra Clean Technology Systems & Svc Inc is at the forefront of the semiconductor industry, playing a pivotal role in the evolution of technology. Our commitment to innovation and excellence drives us to seek a Customer Quality Engineer who will be instrumental in managing quality assurance processes and customer relationships.

Key Responsibilities:

  • Oversee and resolve customer quality concerns effectively.
  • Establish and enforce production part qualification standards based on comprehensive customer quality requirements.
  • Collaborate with the Site Quality Head and operations teams to ensure alignment with customer expectations.
  • Manage customer audits, including scheduling, leading, and ensuring the completion of all audit-related actions.
  • Act as the primary contact for customer compliance, product quality, and process quality issues, partnering with various internal teams.
  • Develop and maintain Customer Quality Scorecards.
  • Conduct customer QMS and technical audits, ensuring timely action plan execution.
  • Address customer-reported defects, managing 8D processes and adhering to cycle-time metrics.
  • Communicate effectively with customers regarding material recalls and other quality-related issues.
  • Lead problem-solving initiatives (8D) for quality escapes impacting customers.
  • Create presentations and action plans tailored to meet both customer and company communication needs.
  • Perform additional duties as assigned by the Site Quality Head.

Qualifications:

  • Proven expertise in preventive quality methodologies, statistical analysis, critical thinking, and structured problem-solving.
  • Experience in managing customer quality issues and establishing quality control processes for manufacturing.
  • Familiarity with regulatory compliance and experience in conducting product, process, and system audits.
  • Strong leadership, communication, and management capabilities.

Educational Background:

  • A minimum of a Bachelor’s degree in Engineering or a related technical field is required; a background in Mechanical Engineering is advantageous.
  • ISO 9001 auditor certification is preferred.

Experience:

  • 5-10 years of experience in functional management, compliance engineering, operations, quality, or reliability.
  • Background in quality and manufacturing systems, business process improvement, and problem-solving methodologies.
  • Familiarity with ISO 9001 standards is essential.
  • Experience in managing critical communications with customers.
  • Knowledge of Lean principles, 6S methodologies, and zero-defect manufacturing processes.

Work Environment:

  • Primarily conducted in a standard office setting.

Physical Requirements:

The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Potential exposure to environmental factors such as extreme weather, noise, and chemical substances.

Diversity Commitment:

At Ultra Clean Technology, we celebrate diversity and are proud to be an equal opportunity employer. We are dedicated to providing equal employment opportunities regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, or any other characteristic protected by law.

Benefits:

Ultra Clean Technology offers a comprehensive benefits package to all full-time employees, including medical, dental, vision, 401(k), and paid time off.



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