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Senior Quality Assurance Engineer

2 months ago

Austin, Texas, United States Ultra Clean Technology Systems & Svc Inc Full time
Job Overview

Ultra Clean Technology Systems & Svc Inc is at the forefront of the semiconductor industry, playing a vital role in the development of advanced technologies that power modern devices. We are seeking a dedicated Customer Quality Engineer to oversee quality assurance processes and ensure compliance with customer standards.

Key Responsibilities:

  • Manage and resolve customer quality concerns effectively.
  • Establish and enforce production part qualification criteria based on comprehensive understanding of customer quality specifications.
  • Collaborate with the Site Quality Head and operational teams to align on customer requirements.
  • Lead customer audits, ensuring timely scheduling, execution, and resolution of audit findings.
  • Act as the primary liaison for customer compliance, product quality, and process quality issues, working closely with Manufacturing, Engineering, Purchasing, Supply Chain, Sales, and Operations.
  • Develop and maintain Customer Quality Scorecards.
  • Conduct technical audits and ensure completion of action plans related to customer quality management systems.
  • Address customer-reported defects, managing 8D problem-solving processes to meet cycle-time objectives.
  • Communicate effectively with customers regarding material recalls and quality issues.
  • Drive root cause analysis for quality escapes impacting customer satisfaction.
  • Create presentations and action plans tailored to customer communication needs.
  • Perform additional duties as assigned by the Site Quality Head.

Required Skills and Qualifications:

  • Proficient in preventive quality methodologies, compliance, statistical analysis, critical thinking, and structured problem-solving techniques.
  • Experience in managing customer quality issues and establishing quality control processes for production lines.
  • Familiarity with regulatory compliance and experience in conducting product, process, and system audits.
  • Strong communication, leadership, and management capabilities.

Educational Background:

  • Bachelor's degree in Engineering or a related technical field is required; a background in Mechanical Engineering is advantageous.
  • ISO 9001 auditor certification is preferred.

Professional Experience:

  • 5-10 years of experience in functional management, compliance engineering, operations, quality, or reliability.
  • Proven experience with quality and manufacturing systems, business process improvement methodologies, and problem-solving techniques.
  • Familiarity with ISO 9001 standards is essential.
  • Experience in managing critical communications with customers.
  • Knowledge of Lean, 6S, and zero-defect manufacturing practices, as well as inspection methods and tools.

Work Environment:

  • This position is primarily office-based.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Exposure to various environmental conditions, including extreme weather, noise, and potential chemical exposure.

Diversity and Inclusion:

At Ultra Clean Technology, we celebrate diversity and are committed to providing equal employment opportunities regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender identity, marital status, or any other characteristic protected by law.

Benefits:

Ultra Clean Technology offers a comprehensive benefits package to all full-time employees, including medical, dental, vision, 401(k), and paid time off.