Claims Analysis Specialist
2 weeks ago
ThyssenKrupp is a global industrial and technology enterprise with a workforce of approximately 100,000 individuals across 48 nations, generating significant revenue in recent fiscal periods.
With a strong foundation in technological expertise, the organization is dedicated to developing sustainable and efficient solutions to address future challenges, particularly in climate protection, energy transition, digital transformation in industry, and future mobility.
Under the ThyssenKrupp brand, the company aims to create enduring value through innovative products, technologies, and services, contributing positively to the quality of life for future generations.
Key ResponsibilitiesPosition Summary:
The Claims Analysis Specialist is tasked with conducting technical evaluations of shock absorbers exhibiting potential failure modes and effectively communicating findings to both internal and external stakeholders to enhance customer satisfaction.
Core Duties and Responsibilities:
Ensures a safe working environment by adhering to all safety and environmental regulations.
Promotes a culture of safety by reporting near misses and other hazards, utilizing required personal protective equipment (PPE), and encouraging colleagues to do the same.
Receives defective or damaged shock absorbers from clients, managing work schedules to include engineering testing and production teardown support.Conducts visual inspections, performance assessments, noise evaluations, and teardown analyses of shock absorbers to identify root causes of performance failures.
Performs microscopic examinations on components to investigate any irregularities and causes of assembly failures.Documents and maintains comprehensive records of all analyses conducted and presents summarized findings to clients.
Accesses and analyzes all available data from customer warranty claims to identify trends in warranty returns.
Conducts timely and documented evaluations of warranty returns and assemblies in accordance with contractual specifications to determine accountability among ThyssenKrupp Bilstein, clients, and suppliers.
Ensures that deadlines for analysis and determinations are met. Reports warranty key performance indicators (KPIs) to management.Identifies failure modes and root causes through safe teardown and testing of returns, microscopic examination of components, data documentation, and photographic analysis.
Provides feedback to the Product and Hardware Assurance Management (PHAM) through weekly operational reviews and monthly/quarterly risk assessments.Leads problem-solving initiatives for warranty-related issues, collaborating closely with the Customer Quality Engineer (CQE) responsible for the end customer.
Supervises direct reports and mentors co-op students.
Engages in continuous improvement activities for the warranty laboratory, which may include safety enhancements, teardown methodologies, and data management tools.
Performs additional duties and responsibilities as assigned.
Candidate Profile
Qualifications & Experience:
Highly organized with the ability to work autonomously as well as collaboratively within a team.
Demonstrates integrity through ethical conduct in all activities; maintains accountability for performance.
Exhibits strong attention to detail with well-developed organizational and communication skills.
Proven experience in developing work processes to enhance outcomes for the team and clients.
Ability to negotiate with clients regarding shared rates and compliance with customer standards and expectations.
Effectively presents findings to upper management and formulates sustainable corrective actions to mitigate warranty exposure.
Capable of shifting focus and multitasking as necessary.
Familiarity with problem-solving methodologies (8D, 5 Whys, etc.) and the ability to lead a team in their application.
Education:
High School Diploma required; further technical education is preferred.
Diversity and Inclusion
ThyssenKrupp Bilstein of America values diversity and is committed to fostering an inclusive environment.
In addition to competitive benefits and compensation packages, the company boasts a rich history of innovation and a steadfast commitment to its customers, employees, and communities.
Benefits:Benefits commence on the first of the month following employment:
- Medical, Dental, and Optical coverage
- 401(k) plan with a 5% company match (after 90 days of employment)
- Company-paid short-term disability (after 6 months of employment)
- Paid personal time off
- Annual company bonus
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