Hotel Front Desk Representative

4 days ago


Caldwell, Ohio, United States Nivea Hospitality Full time
About the Role:
Nivea Hospitality is seeking a skilled Front Desk Representative to join our award-winning team at the Comfort Inn and Suites in Caldwell, Ohio. This is a part-time position with an estimated salary of $15-$18 per hour.

In this role, you will provide excellent customer service to all guests, including check-in and check-out procedures, balancing cash, reconciling credit cards, answering phones, and attending to guest needs. You must be able to stand for an 8-hour shift and possess a strong attitude conducive to team growth and hospitality.

Essential Job Functions:
- Be in required uniform, name tag, and earpiece
- Greet all guests and provide information about hotel policies, services, and amenities
- Respond to guest requests, sell rooms to walk-in guests, enter/change reservations in the system, post charges to guest accounts, process payments from guests, make necessary changes to guest accounts, inform housekeeping of room changes, etc.
- Listen and respond to the needs of the guest

Additional Responsibilities:
- Maintain daily logs, balance cash drawer
- Complete hospitality training and education on the hospitality industry

Requirements:
- High school diploma or equivalent required
- Ability to work varying shifts, including nights and weekends
- Strong communication and interpersonal skills
- Basic math skills and ability to handle cash transactions
- Knowledge of Choice Advantage preferred but not required

Benefits:
- Friends and family hotel discounts
- Paid time off
- Holiday pay
- Vision, dental, and life insurance

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