Hotel Customer Service Liaison
1 day ago
We are seeking a skilled Hotel Customer Service Liaison to join our team at NS Hospitality Group.
Key Responsibilities:
- Register and assign rooms to guests, ensuring a seamless check-in experience.
- Confirm phone and online reservations, maintaining accuracy and attention to detail.
- Respond to guest needs, requests, and complaints in a professional and courteous manner.
- Collect payment from departing guests, handling all financial transactions with efficiency.
- Maintain accurate records of occupied rooms and guests, facilitating smooth communication between departments.
Qualifications and Requirements:
- A minimum of 1 year of experience in customer service, front desk service, or related fields.
- An ability to build rapport with guests, fostering a positive and welcoming environment.
- Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Excellent written and verbal communication skills, ensuring effective interaction with guests and colleagues.
About NS Hospitality Group:
We offer a dynamic and fun work environment, with opportunities for growth and development. Our team is dedicated to providing exceptional guest experiences, and we seek like-minded individuals to join us in this mission.
Salary Range:$45,000 - $55,000 per year, depending on experience.
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