Hotel Customer Service Liaison

1 day ago


Caldwell, Arkansas, United States NS Hospitality Group Full time
Job Description

We are seeking a skilled Hotel Customer Service Liaison to join our team at NS Hospitality Group.

Key Responsibilities:

  • Register and assign rooms to guests, ensuring a seamless check-in experience.
  • Confirm phone and online reservations, maintaining accuracy and attention to detail.
  • Respond to guest needs, requests, and complaints in a professional and courteous manner.
  • Collect payment from departing guests, handling all financial transactions with efficiency.
  • Maintain accurate records of occupied rooms and guests, facilitating smooth communication between departments.

Qualifications and Requirements:

  • A minimum of 1 year of experience in customer service, front desk service, or related fields.
  • An ability to build rapport with guests, fostering a positive and welcoming environment.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Excellent written and verbal communication skills, ensuring effective interaction with guests and colleagues.

About NS Hospitality Group:

We offer a dynamic and fun work environment, with opportunities for growth and development. Our team is dedicated to providing exceptional guest experiences, and we seek like-minded individuals to join us in this mission.

Salary Range:$45,000 - $55,000 per year, depending on experience.


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