Customer Experience Coordinator

7 days ago


Caldwell, Arkansas, United States NS Hospitality Group Full time
Job Overview

We are seeking a Hotel Receptionist to join our team at the NS Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room assignments, and ensuring that every guest has a positive experience with our hotel.

Responsibilities:

  • Front Desk Operations: Register guests, assign rooms, confirm reservations, and respond to guest inquiries in a timely and professional manner.
  • Guest Service: Provide personalized services to enhance the guest experience, including making restaurant recommendations, booking tours, and arranging transportation.
  • Room Assignment and Management: Assign rooms to guests based on availability and preferences, and manage room inventory to ensure optimal occupancy levels.
  • Cash Handling: Collect payment from departing guests, process credit card transactions, and maintain accurate cash handling records.
  • Record Keeping: Maintain accurate records of guest stays, including check-in and check-out times, room assignments, and any issues or concerns raised by guests.

Requirements:

  • Experience: Previous experience in customer service, front desk service, or other related fields.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Salary: $50,000 - $70,000 per annum, depending on experience.


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