Customer Service Ambassador

23 hours ago


Caldwell, Ohio, United States Nivea Hospitality Full time
Front Desk Position

Nivea Hospitality is seeking a skilled and friendly individual to fill the role of Hotel Front Desk Representative.

About the Job:

This is a full-time position that requires the ability to work in a dynamic environment and provide exceptional customer service. The successful candidate will be responsible for attending to the needs of guests, particularly during check-in and check-out processes.

Key Responsibilities:
  • Attend to guest requests, including selling rooms to walk-in guests, entering/changing reservations in the PMS system, posting charges to guest accounts, processing payments from guests, and making necessary changes to guest accounts.
  • Inform housekeeping about room changes and ensure that guest rooms are cleaned and ready for occupancy.
  • Listen and respond to guest complaints in a professional manner.
  • Maintain a clean and organized workspace.
Requirements:
  • Ability to stand for an 8-hour shift.
  • Excellent communication skills.
Benefits:
  • Dental, vision, and life insurance.
  • Paid holidays.
  • Choice Hotel discounts.
Estimated Salary: $50,000 - $70,000 per year

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