Director of Casualty Claims Management

7 days ago


Richmond, Virginia, United States Markel Full time
Job Summary

We are seeking a highly skilled and experienced Director of Casualty Claims to lead our Casualty Claims Division. As a key member of our leadership team, you will be responsible for overseeing the resolution of complex claims, developing and executing strategies to improve claim quality and customer service, and managing a team of claims professionals.

Key Responsibilities
  • Oversee and direct multiple teams of casualty claims managers and executive claims specialists
  • Develop and execute strategies to improve claim quality and customer service
  • Analyze and provide direction on coverage, strategic direction, and resolution of complex high-exposure claims
  • Review and approve reserves, large loss reports, and settlements
  • Make recommendations concerning reserve changes to senior management
  • Ensure team adherence to fair claims practices regulations and claims department compliance standards
  • Assess and evaluate performance of individual managers, specialists, and teams
  • Identify training needs and develop strategies for addressing those needs
  • Prepare and distribute reports by collecting and summarizing information
  • Assist in preparation of budgets, evaluation of expenses, and assessing resource needs
  • Foster and encourage strong relationships with internal stakeholders and customers
Requirements
  • Superior claims technical skills and a strong understanding of product lines being supported
  • Coverage expertise with respect to primary, excess, and umbrella policy forms
  • Ability to manage teams of seasoned managers and specialists
  • Excellent written and oral communication skills
  • Strong analytical and problem-solving skills
  • Strong organization and time management skills
  • Ability to deliver outstanding customer service
  • Bachelor's degree; JD or advanced degree a plus
  • Certification: CPCU, state bar admission, or successful achievement of other industry designations
  • Minimum 12 years of claims handling/legal and management experience or equivalent combination of education and experience
What We Offer

Markel offers a competitive salary, bonus potential, and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, employee stock purchase plan, PTO, corporate holidays, and floating holidays. We also offer hybrid working schedules of 3 days in the office and 2 days remote.

At Markel, we value our employees and strive to support their well-being and career growth. We are an equal opportunity employer and welcome applications from diverse candidates.



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