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Executive Director, Patient Experience and Engagement
2 months ago
We are seeking a highly experienced and skilled Executive Director to lead our Patient Experience and Engagement efforts. As a key member of our leadership team, you will play a pivotal role in shaping and implementing strategies that promote excellence in care, satisfaction, and engagement across our healthcare system.
Key Responsibilities- Develop and Implement Patient-Centered Strategies: Collaborate with cross-functional teams to design and implement initiatives that enhance patient experience, satisfaction, and engagement.
- Lead the Patient Experience Committee: Provide strategic direction and oversight to the committee, ensuring alignment and coordination between initiatives focused on patient experience, team member engagement, and quality.
- Drive Organizational Change: Work closely with senior leaders to drive organizational change and lead collectively to achieve patient experience and quality goals.
- Measure and Analyze Patient Feedback: Lead the measurement and analytic function focused on patient feedback and experience data to identify areas for improvement and implement action plans.
- Develop and Implement Programs: Create and implement programs that prioritize patient engagement, communication, and education, ensuring that patients receive the highest quality care.
- Collaborate with Clinical and Non-Clinical Departments: Work closely with clinical and non-clinical departments to enhance patient-centered care and improve patient satisfaction, value-based care goals, regulatory compliance ratings, and recognitions.
- Lead Large Teams: Provide strategic direction and oversight to large teams, ensuring that they are equipped to deliver exceptional patient experiences.
- Stay Informed about Industry Trends: Remain informed about industry trends, patient journey best practices, and innovations in patient experience, ensuring that our organization stays at the forefront of care delivery.
- Master's Degree in Healthcare Leadership or Related Field: A master's degree in healthcare leadership or a related field is required.
- Minimum 7 Years' Experience in Patient Experience or Leadership Role: A minimum of 7 years' experience in a patient experience or leadership role is required, with a proven track record of developing and executing patient experience improvement initiatives.
- Certified Patient Experience Professional (CPXP) or Six Sigma Black Belt: Certification as a Certified Patient Experience Professional (CPXP) or Six Sigma Black Belt is preferred.
- Strong Communication and Interpersonal Skills: Exceptional communication, interpersonal, collaboration, and facilitation skills are required, with the ability to work effectively with diverse stakeholders.
