Patient Support Manager

4 weeks ago

Morristown, Tennessee, United States Novartis Full time
Job Description

Novartis is seeking a highly skilled Program Operation Manager to support product and program strategy for the Rare Renal Portfolio.

This role involves ongoing planning, evaluation, and optimization of short-term and long-term program performance to enable impact for Novartis and patients.

The successful candidate will be responsible for day-to-day management and monitoring of all NPS programs and services, including onboarding, co-pay, adherence, e-services, hub operations, and pull-through of customer-facing resources to support field execution of the Rare Renal programs.

This associate will collaborate closely with the Director of NPS Program Strategy and Management for Rare Renal on program evolution through the product life cycle.

Additionally, they will liaise with multiple NPS Centers of Excellence and cross-functional teams.

Key Responsibilities
  • Works as an integral part of the NPS cross-functional team to identify and escalate operational issues requiring resolution with NPS teams.
  • Liaises with NPS Centers of Excellence to address day-to-day operational needs and provide input for Vendor Management Team to communicate with vendor partners.
  • Leads/participates in daily/weekly calls as necessary to be operationally up to speed on all projects and issues with program management.
  • Assesses program operations to ensure business objectives are being met and evaluates program performance against these objectives in partnership with Patient Support Center and Program Data Insights and Analytics Center of Excellence.
  • Acts as a consistent liaison, point of contact, and facilitator to enable appropriate discussions and projects between NPS Operations, Product Teams, Vendors, USMM, Finance, Strategic Sourcing, Field, IT, Analytics, and other business partners and departments related to NPS Operational activities.
  • Supports successful communication of NPS programs to key stakeholders across the enterprise, including sales, marketing, and field reimbursement teams.
  • Understands key operational and program reports and uses them to measure business efficiency to manage overall program performance.
  • Partners with NPS Enterprise Content Design Team to pull-through customer-facing resources to field teams and content across all stakeholders.
  • Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
Requirements
  • Bachelor's Degree (PharmD, RN, or MBA a plus)
  • 2+ years of background in patient services or similar (including specialty pharmacy distribution & capabilities, patient care coordination, operational workflows, and managed care knowledge)
  • Program management and/or project management experience
  • Contract/task order writing and management of the complete contract lifecycle
  • Ability to develop, apply, and present on required reporting metrics and elements
Preferred Experience
  • In-depth knowledge of specialty product distribution and service company business models
  • In-depth knowledge and understanding of patient services challenges and opportunities
  • Ability to build relationships, collaborate, and influence across a matrix organization
  • Knowledge of HIPAA and OIG rulings that impact Patient Services
  • Experience with specialty and/or buy-and-bill products
  • Experience with vendor management a plus
  • Therapeutic area experience/expertise
Why Novartis

At Novartis, we're committed to helping people with disease and their families. We're a community of smart, passionate people who collaborate, support, and inspire each other to achieve breakthroughs that change patients' lives.

Benefits and Rewards

We offer a comprehensive benefits package, including medical, financial, and paid time off benefits, as well as opportunities for professional growth and development.

Commitment to Diversity & Inclusion

We're committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

  • Social Care Specialist

    4 weeks ago

    Morristown, Tennessee, United States Atlantic Health System Full time

    We are seeking a skilled Social Care Specialist to join our team at Atlantic Health System. This role will play a vital part in providing top-notch care to our patients and their families. As a Social Care Specialist, you will be responsible for:Key Responsibilities:Assess patients' psychosocial situations and develop appropriate interventions to improve...

  • Patient Care Assistant

    4 weeks ago

    Morristown, Tennessee, United States Covenant Health (Tennessee) Full time

    Job Summary:As a Patient Care Assistant at Covenant Health (Tennessee), you will play a vital role in providing exceptional patient care and support to our patients and their families. This is a fantastic opportunity to join our team and make a real difference in the lives of others.Key Responsibilities:• Assist registered nurses with patient care tasks,...

  • Patient Service Representative

    1 month ago

    Morristown, Tennessee, United States Axia Women's Health Full time

    Empowering Women's HealthAt Axia Women's Health, we're dedicated to creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We're passionate about delivering personalized care that addresses the unique needs of women in our community.About the RoleWe're seeking a skilled Patient Service Representative to join...

  • Patient Services Coordinator

    1 month ago

    Morristown, Tennessee, United States HealthStar Inc. - Equip Your Future Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at HealthStar Inc. - Equip Your Future. As a key member of our patient services team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare providers.Key ResponsibilitiesRegister...

  • Patient Care Coordinator

    1 month ago

    Morristown, Tennessee, United States Covenant Health Full time

    Job Summary:Covenant Health is seeking a skilled Patient Care Assistant to join our team. As a Patient Care Assistant, you will play a vital role in providing direct patient care and support to our patients.Key Responsibilities:Assist patients with daily living activities, such as bathing, dressing, and grooming.Provide emotional support and comfort to...

  • Senior Vice President of Patient Advocacy

    4 weeks ago

    Morristown, Tennessee, United States RevHealth Full time

    About the Role:We are seeking a highly skilled and experienced Senior Vice President of Patient Advocacy to lead the development and execution of patient-centered advocacy strategies within our pharmaceutical advertising efforts.This role is pivotal in creating strong partnerships between our clients and patient communities, ensuring that the voice of the...

  • Patient Services Coordinator

    4 weeks ago

    Morristown, Tennessee, United States HealthStar Inc. - Equip Your Future Full time

    Job Summary:HealthStar Inc. - Equip Your Future is seeking a skilled Patient Services Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key Responsibilities:Register patients in a prompt and courteous manner.Verify patient information and update...

  • Respiratory Therapist

    4 weeks ago

    Morristown, Tennessee, United States Rotech Inc Full time

    About RotechRotech Healthcare Inc. is a national leader in providing high-quality medical products and services to patients across the country.We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.Rotech provides a wide range of medical products and...

  • Patient Access Coordinator

    4 weeks ago

    Morristown, Tennessee, United States Atlantic Health System Full time

    Job SummaryThe Patient Access Representative plays a vital role in the patient and family experience, serving as an initial point of contact within our health system. This position is responsible for greeting customers with a smile and addressing them by name in a courteous, respectful, and professional manner.Key ResponsibilitiesSecure accurate information...

  • Patient Financial Representative

    4 weeks ago

    Morristown, Tennessee, United States A-Line Staffing Solutions Full time

    Job SummaryWe are seeking a skilled Patient Financial Counselor to join our team at A-Line Staffing Solutions. As a Patient Financial Counselor, you will play a critical role in ensuring that patients receive the financial support they need to access quality healthcare services.Key Responsibilities:Evaluate patients' ability to pay for services and create...

  • Licensed Practical Nurse

    4 weeks ago

    Morristown, Tennessee, United States HealthStar Full time

    Job Summary:At HealthStar, we are seeking a skilled Licensed Practical Nurse (LPN) to join our team as a Patient Care Specialist. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support services.Key Responsibilities:Provide clinical support to patients, including triage, medication management, and...

  • Patient Access Coordinator

    1 month ago

    Morristown, Tennessee, United States Atlantic Health System Full time

    About the RoleThe Patient Access Representative plays a vital role in the patient and family experience, serving as an initial point of contact within our health system. This position requires a high level of customer service skills, as the representative will be interacting with patients and families on a daily basis.Key ResponsibilitiesRegister patients...

  • Patient Access Coordinator

    1 month ago

    Morristown, Tennessee, United States Atlantic Health System Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Chilton Medical Center. As a key member of our Patient Access Department, you will play a vital role in ensuring a positive experience for our patients and families.Key ResponsibilitiesRegister patients and obtain accurate demographic and insurance...

  • Patient Care Professional

    3 weeks ago

    Morristown, Tennessee, United States Atlantic Health System Full time

    At Atlantic Health System, we strive to deliver exceptional patient care, recognizing the unique needs of all those we serve. Our team of dedicated healthcare professionals is committed to providing the highest quality care, at the right place, the right price, and the right time.We are a multispecialty physician group with over 1,000 doctors, nurse...

  • Patient Registration Specialist

    4 weeks ago

    Morristown, Tennessee, United States Covenant Health (Tennessee) Full time

    Job SummaryCovenant Health (Tennessee) is seeking a highly skilled Patient Registration and Verification Specialist to join our team. As a key member of our healthcare team, you will be responsible for coordinating the centralized scheduling of outpatient diagnostic and surgical procedures, ensuring accurate collection and data entry of financial and...

  • Healthcare Support Professional

    4 weeks ago

    Morristown, Tennessee, United States Life Care Centers of America Full time

    Join Our Lifelong Care TeamWe are seeking a dedicated and compassionate Certified Nursing Assistant to join our team at Life Care Centers of America. As a CNA, you will play a vital role in providing high-quality patient care and supporting our residents in their daily lives.Key Responsibilities:• Provide direct patient care, including bathing, dressing,...

  • Patient Service Representative II

    4 weeks ago

    Morristown, Tennessee, United States Covenant Health (Tennessee) Full time

    Job Summary:Covenant Health (Tennessee) is seeking a skilled Patient Service Representative II to join our team. As a key member of our healthcare team, you will be responsible for providing administrative support for patient service functions related to check-out operations.Key Responsibilities:Collect and process encounter form dataTotal outstanding...

  • Dental Assistant

    4 weeks ago

    Morristown, Tennessee, United States Affordable Dentures & Implants Full time

    About the Role:We are seeking a highly skilled Dental Assistant to join our team at Affordable Care. As a Dental Assistant, you will play a vital role in providing quality patient care and supporting our experienced dentists and lab professionals in delivering life-changing tooth replacement care to hundreds of thousands of patients every year.Key...

  • Radiation Therapist

    4 weeks ago

    Morristown, Tennessee, United States Covenant Health (Tennessee) Full time

    Job Summary:As a Radiation Therapist at Covenant Health (Tennessee), you will play a vital role in administering therapeutic radiation to patients with cancer. Under the supervision of experienced professionals, you will work with patients, families, and healthcare teams to provide high-quality care and support.Key Responsibilities:• Administer prescribed...

  • Chronic Care Management Specialist

    4 weeks ago

    Morristown, Tennessee, United States Medsien Full time

    Job SummaryMedsien is a leading provider of Chronic Care Management and Remote Patient Monitoring services to medical practices across the country. We are seeking a highly skilled Medical Assistant to join our team in Morristown, Tennessee. As a Medical Assistant at Medsien, you will work directly in clinics to support the implementation and management of...