Guest Service Representative/Front Desk Agent
1 day ago
We are seeking a highly organized and detail-oriented Guest Service Representative/Front Desk Agent to join our team at Marriott Hotels & Resorts. As a key member of our front desk team, you will be responsible for ensuring seamless guest check-ins and check-outs, room reservations, and requests.
Key Responsibilities- Organize and confirm guest check-ins and check-outs, including room reservations and requests
- Process and secure payment, verify and adjust billing as needed
- Activate and file room keys, ensuring accurate and efficient guest access
- Relay messages and process guest requests in a timely and professional manner
- Provide exceptional guest service, ensuring a positive and memorable experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong organizational and time management skills
- Proficiency in hotel operations and front desk software
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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