Front Desk Agent

7 days ago


New York, New York, United States DoubleTree by Hilton New York Downtown Full time
Job Title: Front Desk Agent

At DoubleTree by Hilton New York Downtown, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all who visit our hotel.

Key Responsibilities:
  • Register guests and process check-in and check-out procedures
  • Provide information and assistance to guests regarding hotel facilities, services, and local attractions
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Process payments and handle cash, credit card transactions, and other forms of payment
  • Maintain accurate records and reports, including guest information and hotel operations
Requirements:
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit card transactions
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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