Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Cipriani. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities- Provide warm and welcoming greetings to guests upon arrival and departure.
- Process check-ins and check-outs efficiently and accurately.
- Manage front desk operations, including handling guest inquiries, resolving issues, and providing information on hotel services and amenities.
- Coordinate with housekeeping, bell staff, and other departments to ensure seamless guest experiences.
- Process guest payments and handle cash handling responsibilities.
- Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide guests with personalized recommendations.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- 2+ years of experience in hospitality or related field, with a focus on front desk operations.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Physical ability to stand for long periods, lift up to 25 pounds, and move quickly and efficiently around the hotel.
Cipriani offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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