Front Desk Representative

16 hours ago


New York, New York, United States NegocialoYa Full time
Job Title: Front Desk Agent

At NegocialoYa, we are seeking a highly organized and customer-focused Front Desk Agent to join our team at the Greenwich Country Club.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional service to members and guests, ensuring a seamless and enjoyable experience at the club. This includes checking guests in and out, managing reservations, and responding to inquiries in a timely and professional manner.

Responsibilities:

  • Check hotel guests in and out of rooms and oversee room occupancies.
  • Coordinate with Housekeeping team to ensure room cleaning and inspections are conducted prior to guest arrival.
  • Manage reservations for dining outlets, member events, and clubhouse functions.
  • Answer member and guest inquiries via phone, email, and in person and deliver service in accordance to Greenwich Country Club standards.
  • Liaise with management team and other Front Desk Agents to ensure proper communication of all pertinent information and necessary follow-up.

Requirements:

  • Minimum 12 grade education
  • Two years concierge experience, reception experience, or equivalent
  • Excellent organizational skills
  • Strong interpersonal communication skills
  • Working knowledge of Word, Excel, and other Microsoft Office Suite applications

Why Join Our Team:

As a Front Desk Agent at NegocialoYa, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our members and guests. You will be part of a team that values customer satisfaction and strives to exceed expectations.



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