Maintenance Operations Manager

6 days ago

Philadelphia, Pennsylvania, United States OCF Realty Full time

Job Summary:

OCF Realty is seeking a highly skilled Maintenance Operations Manager to oversee the timely resolution of tenant-submitted maintenance requests across a diverse portfolio of residential properties. As a key member of our Property Management team, you will be responsible for diagnosing issues, prioritizing speed of service, and implementing a proactive and preventive maintenance strategy to ensure the long-term health of our properties.

Key Responsibilities:

  • Utilize industry-leading software to efficiently manage and track all maintenance requests, ensuring timely and accurate resolution.
  • Take a proactive diagnostic approach, gathering detailed information from tenants and conducting on-site visits to reduce misdiagnosis and ensure accurate technician assignment.
  • Coordinate with in-house maintenance technicians and third-party vendors to prioritize and schedule repairs based on urgency and severity, ensuring seamless communication and timely resolution.
  • Organize the schedule of in-house maintenance technicians effectively, grouping repairs together geographically to minimize travel and create synergy.
  • Provide real-time updates to tenants regarding the status of their maintenance requests, ensuring transparency and satisfaction with the resolution.
  • Analyze recurring maintenance issues and collaborate with the maintenance team to develop proactive solutions, reducing the risk of future issues.
  • Collaborate with property owners to gain approval for necessary repairs, maintenance projects, and capital improvements, ensuring alignment with their goals and objectives.
  • Ensure vendors adhere to contractual agreements, deliver high-quality services, and represent the owners' best interests.
  • Closely monitor work orders, ensuring consistency and timeliness in accordance with established procedures.
  • Conduct regular property inspections to assess the overall condition and identify maintenance needs, providing regular property condition reports to owners and outlining observations, recommended actions, and progress on identified issues.
  • Participate in scheduled portfolio calls with property owners to discuss property health, ongoing maintenance projects, completed repairs, and emerging issues.
  • Manage all building-wide communication with tenants, informing them of important notices and updates regarding the property.
  • Coordinate key access to vendors & technicians performing scheduled repairs, using an inventory system to track and monitor keys across your property group.

Requirements:

  • 3 years prior experience working in Property Management
  • 2+ years prior experience in a demanding role managing emails, databases, and time-sensitive tasks
  • Keen eye for spotting and diagnosing maintenance issues, and ability to quantify the problem
  • General knowledge of maintenance processes and methods such as repairs of HVAC, plumbing, appliances, and electrical equipment
  • Ability to provide excellent customer service while working under pressure
  • Ability to maintain a positive, productive relationship with contractors and tenants

What We Offer:

A competitive salary of $55,000-$65,000 commensurate with experience, plus a comprehensive benefits package that includes paid time off, medical and dental insurance, and 401k matching.

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