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Customer Success Manager

2 months ago


Denver, Colorado, United States AbsenceSoft Full time
{"title": "Customer Success Manager", "description": "Job Summary

At AbsenceSoft, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Operations/Client Services organization, you'll be responsible for delivering exceptional customer experiences and support to our clients. Your primary goal will be to ensure high customer satisfaction, defend revenue, and drive growth.

Key Responsibilities
  • Act as a trusted advisor and strategic resource to a portfolio of customers, accelerating adoption of AbsenceSoft's core products and services.
  • Effectively track customer health and implement risk mitigation activities to prevent customer churn.
  • Deliver executive steering meetings, program health checks, and operational meetings on a regular cadence with each assigned customer, prioritizing a roadmap for requests, product bugs, and overall customer satisfaction.
  • Coordinate with cross-functional teams to prioritize issues, analyze root cause, and assist in efficient resolution of tasks/issues.
  • Drive revenue growth from the customer base by upselling customers on new product and service offerings.
Requirements
  • Bachelor's degree or equivalent work experience.
  • 5+ years working in a customer-facing role.
  • 2+ years with contract negotiations and objection handling.
  • Outstanding written and verbal communication skills.
  • Strong multitasking and organization skills.
  • Building and delivering presentations to diverse audiences.
  • Proven proficiency in solutioning customer issues, system troubleshooting, and defining priorities.
What We Offer

We provide a wide variety of perks and benefits, including full medical, dental, vision, 401K, and life insurance. We support your professional growth with industry training and CLMS Certification, opportunities for additional industry and technology certifications, and continuing education.

The salary range for this position is between $80,000 - $90,000. Multiple Customer Success Manager roles are open with an expected start date of January 1st, 2024.

", "lang_code": "en-US"}