Customer Technical Support Specialist

4 weeks ago


Marquand, Missouri, United States Roche Holdings Inc. Full time

At Roche, we're committed to fostering a culture of diversity, equity, and inclusion. Our team is dedicated to understanding the diverse healthcare needs of our customers and providing exceptional support.

The Position

We're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing direct and indirect customer technical support for GenMark products.

Key Responsibilities

  • Provide technical expertise and support to Roche customers via phone, email, and remote access.
  • Assist sales, molecular application specialists, and marketing teams as required.
  • Handle customer complaints, including receiving, logging, investigating, and resolving issues.
  • Participate in developing and implementing new product and technical support plans.
  • Ensure fact-based scientific, engineering, and analytical best practices are utilized.
  • Provide an open environment and promote teamwork across the organization.

Requirements

  • Bachelor of Science in Biochemistry, Microbiology, Molecular Biology, Analytical Chemistry, or a related field.
  • Master of Science degree in a related field preferred.
  • 1-2 years of experience in a related field.

Preferred Qualifications

  • Ability to gain knowledge of all Roche products within the business area.
  • Proficiency in MS Office, SFDC, SAP, Acrobat, and other Roche supporting software.
  • Strong communication and listening skills.

Salary and Benefits

The expected salary range for this position is $46,500.00 - $86,300.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.



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