Customer Experience Representative
4 weeks ago
The Customer Experience Representative is a key member of our team at Bath Experts, responsible for creating positive customer experiences to drive sales and promote our company. As a subject matter expert, you will be able to communicate the value of our products and services to prospective clients, educating them on the benefits of our solutions.
Job Duties & Responsibilities:- Engage with prospective clients to set appointments for our sales team
- Be a subject matter expert and communicate the value of our products and services
- Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
- Follow the designated sales process for appointment setting, including confirming full and accurate client information
- Ensure all activity and information is accurately logged in our CRM
- Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath Experts
- High School diploma or equivalent required
- 1+ year of call center experience required
- Experience with Marketsharp CRM a plus
- Must be able to work independently in a fast-paced environment
- Excellent communication and phone skills
- Be energetic and have a positive attitude
- Must be task-oriented and driven to meet and exceed goals
- Must own your own laptop due to option to work from home
Bath Experts is a home improvement company specializing in the transformation of residential bathtub and shower spaces. We strive to deliver a world-class experience for our customers and to be the best employer in the home improvement industry. We have generated over 1,300 customer reviews, with a 4.9 overall star rating and have been recognized as a "2024 Top Workplace in Indiana" for the 2nd consecutive year (2023-2024). With top-of-the-industry compensation packages that include high wages and comprehensive benefits, and a commitment to giving back to our local charities (donated over $100,000 to local children's hospitals and youth charities), we are delivering on our promise to be a top employer and make a difference in our communities.
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