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Hospitality Service Representative

2 months ago

Honolulu, Hawaii, United States The Kahala Hotel and Resort Full time
Kahala Hotel & Resort - Hospitality Service Representative Position

We are seeking a dedicated individual to provide exceptional service to our guests through warm greetings and effective communication. Key responsibilities include managing guest check-ins, processing payments, and offering insights about our hotel amenities and services. Flexibility in scheduling, including overnight shifts, is essential.
  • Efficiently manages the guest check-in process while providing pertinent information about the hotel
  • Ensures guest satisfaction by accurately closing out accounts during check-out
  • Welcomes guests with a friendly demeanor and tailors services to meet their needs
  • Processes payment transactions and maintains cash balance as required
  • Responds to phone inquiries promptly, assisting guests with messages and requests
  • Effectively addresses and resolves guest concerns with understanding and care
Qualifications:
  • High School Diploma or equivalent; a degree in Hospitality Management is preferred
  • Prior experience in hospitality and customer service is necessary
Position Overview:
  • This is a Full-Time, Non-Exempt role with various shifts, including overnight and weekends
  • There is 1 open position available
Equal Opportunity Employer Statement:

We are dedicated to ensuring equal employment opportunities for all individuals, regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.