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Customer Service Representative

2 months ago

Honolulu, Hawaii, United States Ethosvet Full time

About Ethos Veterinary Health

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Veterinary Emergency + Referral Center of Hawaii.

Job Summary:

The Customer Service Representative will provide exceptional customer service to our clients, ensuring a positive experience at our hospital. This role will involve greeting clients, preparing and reviewing documents, educating clients about our services, and processing appointments and payments.

Responsibilities:

  • Welcome clients in a friendly and compassionate manner
  • Prepare and review documents and medical records accurately
  • Educate clients about our services and practices
  • Process appointments, emergencies, and client requests
  • Process admissions and discharges accurately
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files
  • Assist with other administrative duties

Requirements:

  • Excellent interpersonal skills and ability to develop positive working relationships
  • Fundamental knowledge of windows-based computer programs
  • Proven effective communication and ability to multitask and prioritize
  • Ability to recognize and seek guidance in client-related cases

Benefits:

We offer a comprehensive benefits package, including health insurance, dental and vision insurance, disability and life insurance, 401(k), Employee Assistance Program, paid time off, and uniforms.

Equal Opportunity Employer:

Ethos Veterinary Health is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by law.