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Resort Hospitality Manager

2 months ago

Honolulu, Hawaii, United States Gecko Hospitality Full time
Guest Services Manager

Gecko Hospitality is seeking a seasoned Guest Services Manager to oversee all guest services associates, ensuring seamless interactions and exceptional experiences for our guests. Key responsibilities include:

  • Leading a team of front desk, concierge, valet, and pool operations staff
  • Ensuring adherence to brand policies and procedures
  • Managing scheduling, inventories, and budgets
  • Providing exceptional guest service and resolving issues in a timely and friendly manner

The ideal candidate will possess:

  • Excellent communication and leadership skills
  • A strong understanding of hospitality industry best practices
  • Ability to manage budgets and scheduling
  • A passion for delivering exceptional guest experiences and creating a positive work environment

Benefits include:

  • Competitive starting salary
  • Medical, dental, and vision insurance
  • Paid time off
  • Bonus program
  • 401K

Qualifications:

  • At least 2 years' experience in the service industry in a similar role
  • Passion for developing and mentoring people
  • Organization, communication, and multi-tasking skills
  • Open availability