Customer Service Representative
3 weeks ago
At Service Corporation International, we celebrate lives and our associates. We are seeking a skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be the first point of contact for our clients and visitors. Your role will be to provide exceptional customer service, ensuring a comfortable and welcoming environment for our families.
Key Responsibilities:
- Greets guests and visitors, offering assistance when entering the building
- Notifies staff members when appointments arrive and escorts guests to appropriate rooms
- Answers routine questions associated with services, products, location directions, etc.
- Immediately notifies and involves management with customer service and security issues
- Receives deceased belongings from family and follows chain of custody procedures
- Answers, screens, and routes incoming calls to appropriate staff members
- Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
- Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
- Receives incoming mail and packages
- Maintains organized and current electronic and paper files and records, such as deeds and trust files
- May perform light typing, proofreading, data entry or printing
Education:
- High School Diploma or equivalent
- Six months general office, receptionist, or administrative support experience preferred
- Proficient at operating telephones, fax, copier
- Working knowledge of MS Office Suite
- Clear and professional speaking voice and tone
- Professional interpersonal skills to handle sensitive and confidential situations
- Position continually requires demonstrated poise, tact and diplomacy
- Ability to work schedule including Saturday and or Sunday and beyond standard business hours
Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program
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