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Boiler/Hydronic Tankless Technical Support Specialist

2 months ago

Salem, Oregon, United States Rinnai America Corporation Full time
Technical Support Specialist Job Description

Rinnai America Corporation is a leader in tankless water heating technology, and we're seeking a skilled Technical Support Specialist to join our team.

Key Responsibilities:

  • Provide phone support for service, installation, and troubleshooting of Rinnai products.
  • Ensure quality and performance issues are identified, documented, and resolved.
  • Liaise with Sales, Marketing, Engineering, and Service staff to maintain product knowledge.
  • Collaborate with Field Sales/Service organizations and Engineering to gather and document quality/performance issue information.
  • Ensure accurate records of work orders, quality control reports, and failure analysis.

Requirements:

  • Technical Associate degree in plumbing or electrical engineering (or equivalent experience).
  • Relevant licensure preferred.
  • 3-5 years of technical appliance repair experience, with background in electronics, plumbing systems, hydronics, and/or boiler systems.

Skills and Abilities:

  • Effective communication and presentation skills.
  • Knowledge of Word, Excel, and PowerPoint.
  • High degree of technical analysis and problem-solving.
  • Ability to work with various levels of people, customers, and teams.

Benefits:

  • Medical, Dental, Vision, and Prescription coverage.
  • Flexible Spending Account (FSA) options.
  • Paid Time Off (PTO) and Floating Holidays (FH).
  • 401(k) Plan with Company Match.
  • Company Paid Life Insurance and Voluntary Life Insurance.
  • Short- and Long-Term Disability.
  • Professional Development and Tuition Reimbursement.
  • Annual Incentive Plan (AIP) and Referral Bonuses.
  • Paid Volunteer Community Service Day.
  • Tobacco and Drug-Free Campuses.
  • Employee, family, and friend's discount.

Rinnai America Corporation is an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.