Technical Support Specialist

2 weeks ago


Salem, Oregon, United States Integrated Resources Full time
Job Title: Technical Support 2

Job Summary:

Integrated Resources is seeking a highly skilled Technical Support 2 to join our team. As a Technical Support 2, you will be responsible for providing technical support to field staff with new technology and supporting devices.

Key Responsibilities:

  • Provide technical support to field staff with new technology and supporting devices.
  • Work with staff to be innovative with technology to perform daily job functions.
  • Extensive skill in the use of Microsoft Desktop products including Windows, SharePoint, MS Office Suite, and MS Teams.
  • Troubleshoot hardware and software issues.
  • Provide troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

Requirements:

  • Extensive skill in the use of Microsoft Desktop products including Windows, SharePoint, MS Office Suite, and MS Teams.
  • Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
  • Ability to communicate effectively verbally and in writing with individuals and groups.
  • Experience working with help request tracking and reporting tools.
  • Strong Customer Service skills that include a "customer first" attitude.

Working Conditions:

This position is responsible for agency-specific end user support throughout Salem District Client. The position will work onsite daily M-F 8-5pm, NO exceptions, working with end users within the assigned district.

What We Offer:

Integrated Resources offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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