Information Systems Specialist 4

5 days ago


Salem, Oregon, United States State of Oregon Full time
Job Summary

We are seeking a highly skilled Information Systems Specialist 4 - Service Desk Technical Analyst to join our team at the State of Oregon. As a key member of our IT department, you will provide technical support and troubleshooting services to users across the state.

Key Responsibilities
  • Provide technical support and troubleshooting services to users of technology at OSP offices throughout the state.
  • Troubleshoot hardware and software issues, including mobile workstations and local area network problems.
  • Provide proactive computer support by routinely providing on-site support and maintenance to ensure Department software, hardware, network, and configuration standards are met.
  • Design, maintain, and support Internet and Intranet web sites.
  • Provide technical reports and information to management.
Requirements
  • Three (3) years of information systems experience in service desk technical support, troubleshooting, and maintaining Windows desktop and laptop systems.
  • Familiarity with technical support ticketing and asset tracking systems.
  • Adept in using Microsoft 365 desktop applications, including Teams, Outlook, Excel, Word, and PowerPoint.
  • Knowledgeable in managing IT inventory hardware and software.
Preferred Skills
  • Experience with Active Roles, desktop imaging, printer management, and support of peripheral devices.
  • Experience with troubleshooting computer connectivity issues.
  • Experience working with partner agencies, such as CSS (Cyber-Security Services), DCS (Data Center Services), and EIS (Enterprise Information Services).
  • Experience with a ticketing system.
  • Technical and non-technical training and documentation writing experience.
Special Qualifications
  • Must possess a valid Driver's License.
  • Must be CJIS certified or be able to obtain certification upon hire.


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