Wine Club Operations Specialist

2 weeks ago


Temecula, California, United States Europa Village Winery and Resort Full time
Benefits:
  • Dental insurance
  • Employee discounts
  • Vision insurance
Position Overview

Europa Village Winery and Resort offers a unique Wine Country experience that embodies the charm of Old World Europe, where exceptional service is paramount. Our venue features a delightful Tasting Room, an exquisite dining experience at Bolero Restaurante, and 20 elegantly appointed rooms for a perfect getaway.

We are seeking a part-time Wine Club Coordinator who is passionate about service and possesses a vibrant, self-driven personality. The ideal candidate will demonstrate strong customer service and administrative capabilities.

Reporting Structure:
  • Reports to the Wine Club Manager
Key Responsibilities
  • Embody and promote the core values of Europa Village.
  • Assist and support the Wine Club Manager and Supervisor in daily operations.
  • Serve as the primary contact for all wine club members, addressing their needs and inquiries.
  • Gain a comprehensive understanding of the wine club memberships and facilitate membership sales.
  • Ensure the Tasting Rooms are adequately stocked for wine club pickups.
  • Efficiently operate the POS system, manage wine club pickups, and process transactions.
  • Lift and move items weighing up to 40 lbs as required.
  • Maintain an organized and tidy wine club area within the cold box.
  • Possess a moderate knowledge of the wine offerings.
  • Foster positive relationships with tasting room staff and communicate wine club updates to encourage new memberships.
  • Perform additional duties as assigned.
General Expectations for All Employees
  • Promote a culture of teamwork by assisting colleagues and guests readily.
  • Treat all associates and guests with respect and courtesy.
  • Maintain comfort while standing for extended periods.
  • Welcome guests with a friendly demeanor and a warm greeting.
  • Effectively communicate the story of Europa Village.
  • Arrive at work in a well-presented manner, adhering to uniform standards.
  • Punctuality and respect for attendance policies are essential.
  • Comply with all company policies and procedures.
  • Promote Europa Village wines through outstanding customer service and knowledge of our story and winemaking practices.
  • Exhibit hospitality, a positive attitude, and a willingness to assist wherever needed.
  • Ensure that Europa Village glasses remain on the premises.
Compensation: $16.00 per day

We are committed to equal opportunity employment and welcome all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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