IT Infrastructure Support Specialist

1 week ago


Wichita, Kansas, United States Marriott Full time
Position Overview

The IT Infrastructure Support Specialist will deliver both technical and operational assistance to various offices and remote agents. This role encompasses aiding leadership in technology strategy and execution, alongside the installation, upkeep, and repair of all computer systems, equipment, telephony, and peripheral devices utilized within the organization.

Candidate Qualifications
Education and Experience:
- Specialized knowledge in personal computer support and a solid grasp of network systems.
- Comprehensive understanding of both Windows and Mac operating systems.
- Certifications such as A+, N+, and/or Microsoft are advantageous.
- Proficient in Microsoft Office Suite (including Access), SharePoint, Smart Deploy, and PDQ.

Key Responsibilities
- Execute installations, maintenance, and repairs of all organizational computer systems and related equipment.
- Serve as the primary hardware contact for technical processes and specific initiatives.
- Manage PC support escalations from Tier 1 to Tier 2 resources.
- Provide basic telephony configuration and in-center maintenance support.
- Assist with desktop portfolios for Sales, Customer Care, Loyalty, and Customer Engagement teams.
- Support remote agent setups and deployments.
- Maintain tracking and inventory of all hardware assets.
- Collaborate with onsite leadership to address operational technology requirements.

Core Competencies
- Leadership: Maintain performance under pressure and adapt to changes in the workplace.
- Communication: Effectively convey information and ideas through various methods.
- Problem Solving: Identify issues and develop solutions based on comprehensive information analysis.
- Professional Demeanor: Exhibit confidence and respect, aligning with company values.
- Team Collaboration: Work cohesively with team members towards shared goals.
- Results Orientation: Set high performance standards and take initiative to achieve objectives.
- Planning and Organization: Gather necessary resources and prioritize tasks to meet goals.
- Relationship Building: Foster trust and confidence in co-worker and customer relationships.

Marriott International is an equal opportunity employer committed to a diverse workforce and an inclusive culture. We uphold non-discrimination principles across all protected bases, ensuring a welcoming environment for all employees.

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