Human Resources Generalist

5 days ago


Virginia Beach, Virginia, United States Sentara Full time

About the Role

Sentara Healthcare is seeking a skilled Human Resources Representative to provide exceptional support to our employees and management team. As a key member of our HR team, you will be responsible for delivering high-quality service, resolving employee concerns, and ensuring compliance with HR policies and procedures.

Key Responsibilities

  • Evaluate and address employee concerns to find solutions and escalate complex matters when necessary
  • Provide real-time, accurate, and comprehensive responses to telephone and written inquiries regarding HR issues, policies, and processes
  • Support HR solutions and provide professional and efficient assistance while managing expectations to achieve high levels of customer satisfaction
  • Process employee-related transactions accurately based on research, employee-specific information, and process guidelines
  • Maintain appropriate documentation and records for HR-related cases in the HR case management system

Requirements

  • Associate's degree with a major or concentration in human resources, human resource management, or a related human resources field
  • 12 months of experience in a human resources and/or customer service position focused on delivering service in a professional and efficient manner while managing expectations to achieve high levels of customer satisfaction
  • Successful completion of a drug test, health clearance, and criminal background check
  • Ability to work in the office, from a remote location, or a hybrid of the two, with a commutable distance from the work location to attend meetings as needed

What We Offer

  • A diverse and inclusive work environment with a close to 30,000-member workforce
  • A tobacco-free environment
  • The opportunity to work with a leading healthcare organization that prioritizes the well-being of its employees and patients


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