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Human Resources Representative

2 months ago

Virginia Beach, Virginia, United States Sentara Healthcare Full time

Job Title: Human Resources Representative

Job Summary:

We are seeking a highly skilled Human Resources Representative to join our team at Sentara Healthcare. As a key member of our HR department, you will be responsible for providing exceptional support to our employees and management team.

Key Responsibilities:

  • Employee Support: Provide real-time, accurate, and comprehensive responses to employee inquiries regarding human resources issues, policies, and processes.
  • HR Solutions: Support HR solutions and provide professional and efficient assistance to employees and management.
  • Customer Satisfaction: Manage expectations to achieve high levels of customer satisfaction.

Responsibilities:

  • Employee Concerns: Evaluate and address employee concerns to find solutions.
  • Matter Escalation: Escalate complex matters when necessary.
  • Service Delivery: Deliver service in a professional and efficient manner.
  • Transaction Processing: Process employee-related transactions accurately.
  • Documentation: Maintain documentation and records for HR-related cases.

Qualifications:

  • Education: Associate's degree in human resources or related field.
  • Experience: Months of experience in HR and/or customer service.
  • Certifications: Successful completion of drug test, health clearance, and criminal background check.

Skills:

  • Active Listening: Excellent active listening skills.
  • Communication: Strong communication skills.
  • Microsoft Office: Proficient in Microsoft Excel and Microsoft Word.
  • Service Orientation: Strong service orientation.
  • Social Perceptiveness: Excellent social perceptiveness.

About Sentara Healthcare:

Sentara Healthcare is a diverse and inclusive organization committed to improving health every day in a tobacco-free environment. We value diversity, inclusion, and belonging and strive to create a workplace that reflects the communities we serve.