Order Fulfillment Specialist

7 days ago


Williston, North Dakota, United States ResourceMFG Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at ResourceMFG. As a Customer Service Representative, you will be responsible for providing exceptional customer service and processing order flow from inception to completion in an accurate and prompt manner.

Key Responsibilities:

  • Provide timely and clear communication to customers to ensure they are up to date on their order status
  • Answer questions and train customers on our process and product
  • Process warranty claims and get customers replacement products when items are damaged
  • Take feedback from our customers and learn about our customer's operations including specific points of contact, needs, workflow, delivery site details and logistics
  • Use this information to help adapt our business to meet the needs of customers while staying within our established limits around process and cost
  • Receive and allocate product
  • Enter orders and review web orders
  • Coordinate will call pickups and ship outs and confirm customers prepay orders over $10k
  • Process Warranty Claims
  • Respond to customer issues using problem solving and creative thinking
  • Place orders for transfer
  • Coordinate inbound and outbound freight
  • Connect customers with resources and tools to help them sell our products including catalog materials, spec guides, installation instructions, receiving guides, and other resources

Requirements:

  • 1 year of Customer Service experience
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work
  • FREE ONLINE skills training


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