Field Service Specialist
2 weeks ago
Join our dynamic team as a Field Service Specialist at Midco. In this position, you will engage with advanced technology to deliver outstanding customer service and ensure that our clients receive exceptional value. If you thrive on solving challenges and enjoy customer interaction, this role is a perfect fit for you. Enhance your career with us while enjoying competitive compensation and benefits, including complimentary and discounted fiber internet and cable television services.
Key Responsibilities:- Execute installation tasks for voice, video, and data services.
- Achieve necessary certifications within designated timeframes.
- Diagnose and resolve service issues efficiently.
- Maintain accurate records of service activities.
- Promote company offerings and inform customers effectively.
- Ensure optimal signal quality and visual performance.
- Manage customer interactions with professionalism.
- Respond promptly to service inquiries.
- Follow safety protocols consistently.
- Operate company vehicles in a responsible manner.
- Communicate courteously with clients.
- Adhere to privacy regulations.
- Maintain consistent attendance.
- Provide support to other departments as needed.
- Align with the core mission and values of Midco.
- Exhibit strong analytical and problem-solving abilities.
- Foster a positive workplace environment.
- Comply with company policies and procedures.
- Perform any other assigned tasks.
- High School Diploma or G.E.D. is required.
- Must possess a valid driver's license with a clean driving record.
- Effectively manage physical demands of the role.
- Adapt to diverse work environments.
- Be prepared to work beyond standard hours as necessary.
- Work at heights and in confined spaces when required.
- A leading provider of high-speed internet and television services.
- Dedicated to delivering an exceptional customer experience.
- Offers a variety of television services and networking solutions.
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