Assistant Manager, Ticket Sales and Operations

6 days ago

Spokane, Washington, United States Learfield Full time
About the Role

We are seeking a highly skilled and experienced Assistant Manager to join our Ticket Sales and Operations team at Learfield. As a key member of our team, you will be responsible for supporting the Manager of Ticket Sales and Operations in the daily frontend ticket sales and box office operations for Paciolan and the TicketsWest brand.

Key Responsibilities
  • Assist the Manager of Ticket Sales and Operations with overall box office operations and event ticketing staff for the Spokane Public Facilities District and Bing Theatre.
  • Work directly with promoter requests for individual event scaling, sales, promotions, discounts, group sales, daily reporting, etc.
  • Build, maintain, and manage events in ticketing system, including season ticketing, packages, platinum seating, aisle seating, and seat level pricing, and HTML requests.
  • Prepare event settlements, statements, and required reports necessary for day/night-of event settlement with venues, promoters, and city and state governments.
  • Distribute final settlement documentation to Paciolan accounting and appropriate client parties.
  • Administration of daily box office cash deposits, maintaining safe logs, credit card sales reconciliation, preparation for armored car pick up.
  • Assist with personnel placement, evaluation, training coordination, discipline, scheduling, and supervision.
  • Manage Paciolan and TicketsWest Fulfillment operations to ensure timely printing, shipping, and delivery of event tickets.
  • Manage overall Spokane-based call room operations.
  • Train and lead Ticket Service Representatives in phone room operations and guest relations.
  • Plan and execute Ticket Service Representatives staff meetings.
  • Monitor part-time staff hours budget for payroll.
  • Act as chief liaison for vendors, customer service inquiries and escalated customer.
  • Day/Night of event ticketing problem resolution.
  • Manage resolution of customer service concerns.
  • Ensure that all associates are providing superior customer service to the consumer.
  • Attend weekly Public Facilities District management meetings.
Requirements
  • 3-5 years progressive box office management experience, including cash management.
  • Preferred: 3-5 years of Paciolan software experience.
  • Strong writing and verbal communication skills.
  • Strong interpersonal skills, including the ability to lead a team and the ability to deal professionally, courteously, and tactfully with the public and coworkers.
  • Demonstrated ability to multi-task and prioritize well to meet deadlines.
  • Strong time management skills required and ability to maintain composure and decision-making skills in stressful situations.
  • Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies.
  • Required: Proficiency in Microsoft Office products.

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