Bilingual Sales Support Specialist

2 weeks ago


Scotts Valley, California, United States Threshold Enterprises Full time
Position Overview:
This role is essential in providing support to the Brick-and-Mortar Sales Representative Team at Threshold Enterprises. The primary focus is to collaborate with sales representatives and clients to ensure exceptional service and maximum customer satisfaction.

Key Responsibilities:
  • Assist the Brick-and-Mortar Associate Team in enabling Sales Representatives to concentrate on sales opportunities.
  • Support Sales Representatives in crafting and executing promotional strategies while enhancing shift productivity.
  • Manage urgent inquiries and select sales communications for Sales Representatives.
  • Engage with chosen clients to expand order sizes utilizing product expertise and effective sales methods.
  • Promote products and special offers as instructed by Sales Representatives.
  • Coordinate mailings, line drives, and other marketing materials.
  • Address customer service challenges and serve as a liaison with other departments on behalf of Sales Representatives.
  • Process incoming orders via fax and other means as directed by Sales Representatives.
  • Assist data entry personnel with order processing as required.
  • Adhere to all departmental and company protocols.
  • Execute additional tasks as assigned by management.

Qualifications:
  • Proven ability to manage telephone sales and collaborate with multiple Sales Representatives.
  • Minimum of 1 year of relevant experience in sales or customer service.
  • Proficient in Microsoft Office Suite, including Excel.
  • Strong written and verbal communication capabilities.
  • Excellent typing and data entry proficiency.
  • Must achieve a passing score of 80% on the company assessment.
  • Highly organized with the ability to follow detailed instructions.
  • Bilingual proficiency in English and Spanish is required.

Preferred Skills:
  • Previous sales experience is advantageous.
  • Exceptional interpersonal skills are desired.


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