Bilingual Sales Support Specialist
2 weeks ago
This role is essential in providing support to the Brick-and-Mortar Sales Representative Team at Threshold Enterprises. The primary focus is to collaborate with sales representatives and clients to ensure exceptional service and maximum customer satisfaction.
Key Responsibilities:
- Assist the Brick-and-Mortar Associate Team in enabling Sales Representatives to concentrate on sales opportunities.
- Support Sales Representatives in crafting and executing promotional strategies while enhancing shift productivity.
- Manage urgent inquiries and select sales communications for Sales Representatives.
- Engage with chosen clients to expand order sizes utilizing product expertise and effective sales methods.
- Promote products and special offers as instructed by Sales Representatives.
- Coordinate mailings, line drives, and other marketing materials.
- Address customer service challenges and serve as a liaison with other departments on behalf of Sales Representatives.
- Process incoming orders via fax and other means as directed by Sales Representatives.
- Assist data entry personnel with order processing as required.
- Adhere to all departmental and company protocols.
- Execute additional tasks as assigned by management.
Qualifications:
- Proven ability to manage telephone sales and collaborate with multiple Sales Representatives.
- Minimum of 1 year of relevant experience in sales or customer service.
- Proficient in Microsoft Office Suite, including Excel.
- Strong written and verbal communication capabilities.
- Excellent typing and data entry proficiency.
- Must achieve a passing score of 80% on the company assessment.
- Highly organized with the ability to follow detailed instructions.
- Bilingual proficiency in English and Spanish is required.
Preferred Skills:
- Previous sales experience is advantageous.
- Exceptional interpersonal skills are desired.
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