Patient Services Coordinator

2 weeks ago

Akron, Ohio, United States Family Community Services Full time

Job Type:
Full-time

POSITION SUMMARY:
The role is designed to deliver exceptional customer service to patients and visitors at Family Community Services. The individual will manage appointments, provide front desk support, maintain patient records, and represent the organization in all interactions with clients.

SUPERVISOR: Clinic Administrator

KEY RESPONSIBILITIES:

  • Deliver outstanding customer service to all patients via phone and in-person.
  • Handle incoming calls and coordinate appointment scheduling (both in-person and virtual).
  • Facilitate patient registration, verify insurance, and manage all necessary documentation.
  • Collect co-payments at the time of service, understand payment policies, and perform daily financial reconciliations.
  • Conduct virtual 'Telephone Encounters' and assign them to the appropriate staff members.
  • Efficiently check patients in and out, consulting with clinical staff regarding walk-in patients.
  • Assist patients in navigating their insurance plans, processing claims, and establishing payment plans as needed.
  • Complete insurance eligibility checks.
  • Patient-Centric Focus: Prioritize patient needs, demonstrating understanding and empathy to build trust and satisfaction.
  • Ensure compliance with HIPAA regulations to protect patient privacy.
  • Technical Proficiency: Maintain the necessary skills and knowledge to perform the job effectively, demonstrating problem-solving abilities and sound judgment.
  • Engage in process improvement initiatives.
  • Adapt to changing priorities and assignments, utilizing creativity to find new solutions.
  • Travel to various Family Community Services locations as required.
  • Perform additional duties as assigned by the supervisor.

MINIMUM QUALIFICATIONS:

  • High School diploma or equivalent is required.
  • 1-3 years of experience working with underserved populations and community resources is preferred.
  • Proficient in operating office equipment including computers, fax machines, and scanners.
  • Ability to complete all required training for consumer assistance.
  • Strong interpersonal skills for independent and team-based work, especially with challenging clients.
  • Excellent organizational and multitasking abilities, with effective communication skills.
  • Must possess a valid driver's license and reliable transportation for travel between service locations.
  • Flexibility to work evenings and weekends as necessary.

LICENSES OR CERTIFICATIONS:
None required.

COMPLIANCE:
This position requires adherence to Family Community Services' standards, including compliance with policies and procedures, which will be evaluated as part of regular performance reviews.

PHYSICAL DEMANDS:
The role requires the ability to sit, use hands, talk, and hear. Frequent reaching and occasional lifting of up to 25 pounds may be necessary.

WORK ENVIRONMENT:
The work environment is typically low to moderate noise levels, with potential exposure to outdoor conditions and standard office equipment.

Note: This job description is not exhaustive and may be subject to change.

  • Patient Services Coordinator

    2 weeks ago

    Akron, Ohio, United States Family & Community Services, Inc. Full time

    POSITION SUMMARY:As a vital member of the Family & Community Services, Inc. team, the Front Desk Receptionist is responsible for delivering exceptional customer service to patients and visitors. This role is essential in fostering a welcoming and professional environment.KEY RESPONSIBILITIES:1. Provide high-quality assistance to patients and their families,...

  • Patient Services Coordinator

    2 weeks ago

    Akron, Ohio, United States Family Community Services Full time

    Job Type: Full-time POSITION SUMMARY: To deliver exceptional customer service to patients and visitors at Family Community Services, fostering a welcoming and professional environment. This role involves managing health center appointments, providing reception assistance, maintaining patient records, and representing the organization in all patient...

  • Patient Services Coordinator

    1 week ago

    Akron, Ohio, United States 194660 Axess Family Services Full time

    Job OverviewPOSITION TITLE: Patient NavigatorSUMMARY: The role is designed to deliver exceptional customer service to patients and visitors at our health center. The individual will be responsible for managing appointments, providing reception services, maintaining patient records, and ensuring a welcoming environment for all.SUPERVISOR: Health Center...

  • Patient Services Coordinator

    1 week ago

    Akron, Ohio, United States 194660 Axess Family Services Full time

    Job OverviewPOSITION TITLE: Patient NavigatorSUMMARY: The role is dedicated to delivering exceptional customer service to patients and visitors at our health center. The individual will be responsible for coordinating appointments, providing reception services, maintaining patient records, and ensuring a welcoming environment for all.SUPERVISOR: Health...

  • Patient Services Coordinator

    2 weeks ago

    Akron, Ohio, United States Family Community Services Full time

    Job Type: Full-timePOSITION SUMMARY: The role is focused on delivering exceptional customer service to patients and visitors at Family Community Services. The individual will be responsible for managing appointments, providing reception assistance, maintaining patient records, and ensuring a welcoming environment for all.SUPERVISOR: Health Center...

  • Patient Services Coordinator

    2 weeks ago

    Akron, Ohio, United States Summa Health System Full time

    Position OverviewThe Patient Services Coordinator plays a crucial role in enhancing the patient experience by providing essential support through various channels. This position involves:Way-finding Assistance: Guiding patients and callers to navigate the healthcare facility effectively.Appointment Scheduling: Coordinating and managing patient appointments...

  • Patient Services Coordinator

    2 weeks ago

    Akron, Ohio, United States 194660 Axess Family Services Full time

    Job OverviewPOSITION TITLE: Patient NavigatorSUMMARY: This role is essential in delivering outstanding customer service to patients and visitors at our health center. The Patient Navigator will manage appointments, provide reception services, maintain patient records, and represent our organization in all patient interactions. Our approach emphasizes...

  • Patient Services Coordinator

    2 weeks ago

    Akron, Ohio, United States Summa Health System Full time

    Role OverviewThe Patient Services Coordinator plays a crucial role in ensuring a seamless experience for patients and callers. This position involves a variety of responsibilities aimed at enhancing patient satisfaction and operational efficiency.Key ResponsibilitiesWay-finding Assistance: Guide patients and callers through the healthcare facility, providing...

  • Patient Service Representative

    5 days ago

    Akron, Ohio, United States Family Community Services Full time

    Job SummaryFamily Community Services is seeking a highly skilled and compassionate Front Desk Coordinator to join our team. As a key member of our health center staff, you will be responsible for providing exceptional customer service to patients and visitors, while maintaining a professional and friendly atmosphere.Key ResponsibilitiesCustomer Service:...

  • Orthopedic Patient Services Coordinator

    2 weeks ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Position Type: Full Time (40 hours per week) Schedule: Monday to Friday, Daytime Hours Work Environment: Onsite for Orthopedic Services Overview: The Patient Services Coordinator plays a vital role in delivering a comprehensive range of business, financial, and appointment-related services. This includes preparing for patient visits, managing patient...

  • Patient Services Associate

    2 weeks ago

    Akron, Ohio, United States Family & Community Services, Inc. Full time

    POSITION SUMMARY:As a vital member of our team at Family & Community Services, Inc., the Front Desk Receptionist will be responsible for delivering exceptional customer service to patients and visitors. This role is essential in fostering a welcoming and professional environment within our healthcare facility.KEY RESPONSIBILITIES:1. Provide direct assistance...

  • Patient Care Pharmacy Coordinator

    2 weeks ago

    Akron, Ohio, United States 194660 Axess Family Services Full time

    Job OverviewSUMMARY: The Patient Care Pharmacy Coordinator is responsible for engaging with patients through various communication channels to resolve both clinical and administrative concerns. This role facilitates collaboration among patients, pharmacy staff, healthcare providers, and external specialists to ensure comprehensive care. The coordinator also...

  • Patient Care Coordinator

    1 week ago

    Akron, Ohio, United States Cleveland Clinic Full time

    Join our dedicated team at Cleveland Clinic, where we have been delivering exceptional healthcare services to our community for over a century. Cleveland Clinic is esteemed as one of the leading healthcare institutions in the nation. At our facility, we prioritize patient-centered care and comfort through our collaborative approach with a team of healthcare...

  • Homeless Services Coordinator

    17 minutes ago

    Akron, Ohio, United States Axess Family Services Full time

    Job SummaryAt Axess Family Services, we are seeking a highly skilled and compassionate Homeless Services Coordinator to join our team. As a key member of our staff, you will play a critical role in providing support services to homeless and at-risk veterans in our community.Key ResponsibilitiesCommunity Outreach: Travel to community locations to ensure...

  • Patient Care Coordinator

    2 days ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Job SummaryAkron Children's Hospital is seeking a skilled Case Manager to join our team. As a Case Manager, you will be responsible for coordinating patient care and ensuring a smooth transition from hospital to home.Key ResponsibilitiesEvaluate and assess patients' homegoing needs and provide case management to meet these needs for safe...

  • Social Service Coordinator

    3 days ago

    Akron, Ohio, United States Axess Family Services Full time

    Job SummaryWe are seeking a highly motivated and compassionate Social Service Assistant to join our team at Axess Family Services. As a key member of our support staff, you will play a vital role in providing a safe and stimulating environment for our residents.Key ResponsibilitiesAssist in the efficient running of the facility and its therapeutic...

  • Patient Service Representative

    5 days ago

    Akron, Ohio, United States Aspen Dental Full time

    About Aspen DentalAt Aspen Dental, we put our patients first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career.Job SummaryAs a Patient Experience Coordinator, you will...

  • Patient Service Representative

    2 days ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Job SummaryAkron Children's Hospital is seeking a highly organized and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional patient service and support to our patients and families.Key ResponsibilitiesProvide Excellent Patient Service: Develop and maintain...

  • Patient Experience Coordinator

    5 days ago

    Akron, Ohio, United States Aspen Dental Full time

    About the Role:We are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at Aspen Dental. As a Patient Experience Coordinator, you will play a vital role in creating a positive and welcoming experience for our patients.Key Responsibilities:Provide exceptional patient service with empathy and care, ensuring that...

  • Veteran Support Services Coordinator

    7 days ago

    Akron, Ohio, United States Axess Family Services Full time

    Job OverviewPosition: Social Service AssistantCompany: Axess Family ServicesWork Schedule: Part-time (less than 20 hours/week), with flexible hours including evenings and weekends; on-call responsibilities.Job Responsibilities:Supervise daily operations of the facility in the absence of the Program Manager.Assist in formulating policies and procedures under...