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Patient Services Coordinator

2 months ago

Akron, Ohio, United States 194660 Axess Family Services Full time
Job Overview

POSITION TITLE: Patient Navigator

SUMMARY: This role is essential in delivering outstanding customer service to patients and visitors at our health center. The Patient Navigator will manage appointments, provide reception services, maintain patient records, and represent our organization in all patient interactions. Our approach emphasizes teamwork in patient care to achieve optimal outcomes.

SUPERVISOR: Health Center Administrator

KEY RESPONSIBILITIES:

  • Deliver exceptional customer service to all patients via phone and in-person.
  • Handle incoming calls and schedule appointments, including telehealth services.
  • Manage patient registration, verify insurance, and process necessary documentation.
  • Collect co-payments at the time of service and ensure accurate daily financial reconciliation.
  • Facilitate virtual 'Telephone Encounters' and assign them to the appropriate staff.
  • Efficiently check patients in and out, consulting with clinical staff regarding walk-ins.
  • Assist patients in navigating their insurance plans and creating payment arrangements when necessary.
  • Conduct insurance eligibility checks.
  • Patient-Centric Focus: Prioritize patient needs and expectations, ensuring trust and satisfaction through compassionate care.
  • Adhere to HIPAA regulations to maintain patient confidentiality.
  • Maintain professional knowledge and skills necessary for effective job performance.
  • Engage in process improvement initiatives.
  • Adapt to changing priorities and conditions, demonstrating creativity in problem-solving.
  • Travel: Required to visit various locations as needed.
  • Perform additional duties as assigned by the supervisor.

QUALIFICATIONS:

  • High School diploma or equivalent required.
  • Minimum of 1 year of experience in a medical office setting.
  • 1-3 years of experience working with underserved populations preferred.
  • Proficient in operating office equipment and technology.
  • Ability to complete necessary training for consumer assistance.
  • Strong interpersonal skills for independent and team-based work.
  • Excellent organizational and multitasking abilities.
  • Outstanding oral and written communication skills.
  • Valid driver's license and reliable transportation required.
  • Flexibility to work evenings and weekends as needed.

LICENSES OR CERTIFICATIONS:

  • No specific licensure required; Medical Assistant certification preferred.
  • Familiarity with medical terminology is advantageous.

COMPLIANCE:

This position requires adherence to our organization's compliance standards and policies, which will be part of regular performance evaluations.

PHYSICAL DEMANDS:

The role involves sitting, using hands for various tasks, and occasionally lifting up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

WORK ENVIRONMENT:

Work is typically performed in a low to moderate noise environment, with occasional exposure to outdoor conditions and standard office equipment.

Note: This job description is not exhaustive and may be subject to change.