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Patient Services Coordinator

2 months ago


Akron, Ohio, United States Summa Health System Full time
Position Overview

The Patient Services Coordinator plays a crucial role in enhancing the patient experience by providing essential support through various channels. This position involves:

  • Way-finding Assistance: Guiding patients and callers to navigate the healthcare facility effectively.
  • Appointment Scheduling: Coordinating and managing patient appointments to ensure optimal service delivery.
  • Pre-service Registration: Facilitating the registration process prior to patient visits.
  • Insurance Verification: Confirming patient insurance details to streamline billing processes.
  • Co-pay Collection: Managing co-pay transactions efficiently.
  • Physician Referrals: Assisting patients in connecting with the appropriate healthcare providers.
  • Initial Patient Screening: Conducting preliminary assessments of patient symptoms to prioritize care.
  • Class Scheduling: Organizing and scheduling educational classes for patients.

This role is integral to the operational success of Summa Health System, ensuring that patients receive timely and effective support throughout their healthcare journey.