Service Desk Manager

3 weeks ago


Linthicum Heights, Maryland, United States TEKsystems Full time

About the Role:

We are seeking a dedicated Service Desk Manager to lead our managed services. This role demands a comprehensive understanding of contractual commitments, mastery in reporting to those metrics, and the expertise to craft and deliver insightful presentations to the client.

Key Responsibilities:

  • ServiceNow Expertise: Demonstrate in-depth proficiency with ServiceNow, leveraging its capabilities for ticketing, task management, knowledge, and reporting.
  • Contractual Adherence & Reporting: Ensure services perfectly align with contractual obligations. Expertly construct and present data-driven reports, emphasizing transparency.
  • Recruitment & Team Building: Lead the hiring process for the team(s). Seek candidates aligning with our values and objectives, assessing technical and interpersonal aptitudes.
  • Discipline & Personnel Management: Serve as the primary executor of our established progressive discipline system, fostering the growth of team members.
  • Stakeholder Relations: Forge robust relationships with clients, addressing their evolving needs and regularly seeking feedback for continuous improvement.
  • Team Guidance: Inspire and nurture the team, conducting performance assessments and setting growth-oriented objectives.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

What We Offer:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)


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