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Service Desk Associate

2 months ago

District Heights, Maryland, United States Planet Fitness Full time
{"Job Title": "Service Desk Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Responsibilities:

* Greet and welcome members and guests, ensuring a positive and friendly experience
* Monitor club access and maintain accurate records
* Answer questions and resolve member complaints in a professional and courteous manner
* Sell memberships and process transactions accurately
* Maintain a clean and organized workspace, including the front desk and surrounding areas
* Perform daily cleaning and maintenance tasks, including vacuuming, mopping, and restocking supplies
* Demonstrate a commitment to diversity, equity, and inclusion, and promote a positive and inclusive work environment

Requirements:

* High school diploma or equivalent required
* Previous customer service experience preferred
* Basic computer literacy and ability to learn new software
* Ability to work independently and as part of a team
* Excellent communication and interpersonal skills
* Ability to maintain a positive and professional attitude in a fast-paced environment

What We Offer:

* Competitive hourly rate
* Opportunities for growth and advancement
* Comprehensive training and development programs
* A fun and supportive work environment

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity"}