Agency Partnership Manager
3 days ago
Genesis Consulting Partners, LLC is seeking an experienced Customer Relationship Strategist to drive the successful implementation of our ETSNext T&E solution across various federal agencies. This role demands a comprehensive understanding of travel and expense (T&E) software implementations and integrations, focusing on aligning system capabilities with agency-specific requirements.
Job OverviewWe are looking for a highly skilled professional with expertise in account management, leadership, and project management to join our team as a Customer Relationship Strategist. As a key member of our delivery team, you will be responsible for building and maintaining strategic partnerships with agency clients, ensuring effective adoption and utilization of our T&E solution.
About the Role:
- Serve as a technical authority to validate claims regarding system capabilities and monitor service delivery against contractual standards.
- Foster relationships with agency stakeholders to identify and address high-level system issues.
- Maintain a deep understanding of T&E regulations and policies to ensure compliance and adherence to operational policies.
- Actively engage in knowledge sharing about system updates, new features, and industry best practices in T&E management.
Requirements:
- Minimum 7 years' experience in duties associated with T&E solutions.
- Strong account management and leadership capabilities.
- Experience working with Federal Agencies in multi-vendor, scaled Agile environments.
- (Preferred) Knowledge of Federal Travel & Expense regulations and policies.
Benefits:
- A competitive salary range of $120,000 - $160,000 per year.
- A dynamic and collaborative work environment.
- Ongoing training and development opportunities.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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