Agency Partnership Manager

3 days ago


Washington, Washington, D.C., United States Genesis Consulting Partners, LLC Full time

Genesis Consulting Partners, LLC is seeking an experienced Customer Relationship Strategist to drive the successful implementation of our ETSNext T&E solution across various federal agencies. This role demands a comprehensive understanding of travel and expense (T&E) software implementations and integrations, focusing on aligning system capabilities with agency-specific requirements.

Job Overview

We are looking for a highly skilled professional with expertise in account management, leadership, and project management to join our team as a Customer Relationship Strategist. As a key member of our delivery team, you will be responsible for building and maintaining strategic partnerships with agency clients, ensuring effective adoption and utilization of our T&E solution.

About the Role:

  • Serve as a technical authority to validate claims regarding system capabilities and monitor service delivery against contractual standards.
  • Foster relationships with agency stakeholders to identify and address high-level system issues.
  • Maintain a deep understanding of T&E regulations and policies to ensure compliance and adherence to operational policies.
  • Actively engage in knowledge sharing about system updates, new features, and industry best practices in T&E management.

Requirements:

  • Minimum 7 years' experience in duties associated with T&E solutions.
  • Strong account management and leadership capabilities.
  • Experience working with Federal Agencies in multi-vendor, scaled Agile environments.
  • (Preferred) Knowledge of Federal Travel & Expense regulations and policies.

Benefits:

  • A competitive salary range of $120,000 - $160,000 per year.
  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.


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