Fulfillment Center Operations Lead

2 months ago

Washington, Washington, D.C., United States Jackpocket Full time
Job Description

**About Jackpocket**

Jackpocket is a mobile lottery app that offers players a secure way to order official state lottery tickets. We're modernizing the $300B global lottery market with a mobile platform that's convenient, fun, and responsible.

**Job Summary**

We're seeking an experienced Operations Manager - Associate to lead our lottery operations at our fulfillment center. As a key member of our team, you'll be responsible for managing local personnel, taking ownership of operational functions, and becoming an SME on our playbook.

**Key Responsibilities**

  • Lead and manage daily operations at our fulfillment center
  • Actively manage a team of employees and participate in day-to-day lottery ticket processing activities
  • Facilitate training and ongoing learning and development for staff
  • Continually evaluate performance and efficiency, implementing procedural and tactical improvements
  • Provide ongoing coaching and mentorship to drive performance and ensure team and individual level goals are achieved
  • Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, and ensure associates are prepared for the day and working in a safe environment
  • Monitor supply delivery, inventory management, manage regular cleaning and maintenance schedules, and troubleshoot and system or facility issues
  • Perform cash balance reporting, execution of initiatives and directives, and additional duties as required
  • Effectively communicate with regional and senior level operations management on a regular basis

**Requirements**

  • Willing and able to work nights and weekends
  • Bachelor's Degree or equivalent relevant experience
  • Technically proficient and able to perform technical troubleshooting
  • Able to function independently and complete tasks from start to finish with minimal oversight
  • Experience hiring, managing, scheduling, and developing a large roster of mostly part-time operational staff
  • Experience with personnel management, including hiring and firing, familiarity with employment law
  • Demonstrated experience developing and improving operational processes
  • Experience working with a high-growth company or fast-paced environment

**What We Offer**

We offer a competitive salary range of $60,000 - $75,000 and a full-time exempt position with no overtime under FLSA requirements. We're an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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