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Patient Service Representative

1 month ago

Portland, Oregon, United States Select Physical Therapy Full time

Job Summary

We are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at Select Physical Therapy. As a Patient Service Specialist, you will be responsible for managing the front desk operations, providing exceptional patient care, and ensuring a smooth and efficient experience for our patients.

Key Responsibilities

  • Greet and register new patients, providing them with information about their visit and ensuring they have a positive experience.
  • Schedule patient appointments and manage the patient schedule.
  • Communicate with patients, providers, and coworkers to ensure seamless communication and coordination.
  • Collect co-pays from patients and manage payer approvals and insurance authorizations.
  • Provide patients with information about their next appointment and respond to their requests for information.

Requirements

  • High School Diploma or equivalent required.
  • Insurance verification experience preferred.

Physical Requirements

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Ability to lift up to 25lbs safely from ground to waist using proper body mechanics.
  • Ability to carry office supplies up to 10lbs.
  • Visual acuity sufficient to maintain accurate records and recognize people.
  • Ability to speak and hear sufficiently to understand and give directions.