Support Services Coordinator

7 hours ago

Denver, Colorado, United States Archway Communities Full time
Job Title: Support Services Coordinator

Archway Communities is a nonprofit housing organization based in Colorado, dedicated to building and managing communities where people can afford to live and pursue their goals. We are seeking a Support Services Coordinator to join our team.

Job Summary

The Support Services Coordinator will be responsible for coordinating and delivering community-informed services that facilitate housing stabilization and promote residents' financial, social, and health-related needs. This role will work closely with residents, property managers, and other colleagues to provide outreach and engagement, strengths-based support, and service coordination.

Key Responsibilities
  • Engage with residents regularly to provide outreach and engagement, strengths-based support, and service coordination.
  • Collaborate with residents to create person-centered plans to address short-term and long-term goals.
  • Provide on-site service coordination, including independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, and referrals to providers for substance use and support.
  • Conduct crisis and risk assessments, support crisis intervention services, and work cross-functionally with other Archway teams to present a unified response to crisis situations.
  • Follow Fair Housing laws and work with on-site teams to execute adherence to all relevant laws and regulations.
  • Use evidence-based and trauma-informed practices in service delivery, such as Motivational Interviewing and Harm Reduction.
  • Promote resident health and wellness through coordination of trauma-informed services with local providers and partners.
  • Plan and coordinate activities, including educational classes, enrichment activities, recreational outings, and no-cost grocery or meal programs.
  • Manage and supervise program participants, volunteers, teachers, providers, and instructors at on-site community centers or a central meeting location.
  • Support transportation needs, including driving residents in a 15-passenger van to community outings and events.
  • Maintain documentation standards, including case notes, consent forms, expense reporting, and budget guidelines.
Requirements
  • Bachelor's degree in a social services-related field or equivalent experience.
  • At least 2 years of experience in direct service coordination in a human services field, mental health care environment, and/or case management.
  • Experience working in diverse community settings, including community centers, chronic homelessness or housing instability, and individuals with medical or mental illness.
  • Driver's License and ability to drive a 15-passenger van.
  • Familiarity with Google Suite applications.
  • Bilingual proficiency in a common language other than English is preferred but not required.
What We Offer
  • $28.00 per hour, depending on experience and skill sets.
  • Health and Dental insurance with the company paying 80% of the premium.
  • Fully paid Vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D.
  • 401K retirement plan with a 3% non-elective contribution of the employee's eligible annual pay.
  • 13 paid holidays per year, including 3 floating holidays.
  • Paid sick and vacation leave, parental leave.

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