Service Coordinator

2 weeks ago


Denver, Colorado, United States Renewal By Andersen Full time
Job Summary

We are seeking a highly organized and empathetic Service Coordinator to join our team at Renewal by Andersen. As a Service Coordinator, you will be responsible for providing exceptional customer service, scheduling service visits, and ensuring seamless communication with our technicians and customers.

Key Responsibilities
  • Answer incoming phone calls from a phone queue schedule and assess service needs over the phone.
  • Follow up on customer calls, including returning voicemails, and schedule services with homeowners and technicians.
  • Quote parts and labor costs for non-warranty services and verify payment prior to ordering or scheduling.
  • Enter required notes at every point of action and customer contact, and scan service orders and confirmations into the correct customer's electronic file.
  • Document customer contact through RForce and perform other duties as assigned.
Requirements
  • Considerable experience in a customer service environment.
  • Highly organized and able to reflect empathy to customers.
  • High School Diploma or equivalent, required.
  • Excellent oral and written communication skills.
  • Ability to work with team members and adapt well in a changing environment.
What We Offer
  • Cellphone Reimbursement: $50/month.
  • Medical Insurance.
  • Flexible Spending Account (FSA).
  • Health Savings Account (HSA).
  • Telehealth: 24/7 access to physicians.
  • Prescription drug Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Life Insurance / AD&D $50,000 Paid Coverage.
  • Additional Voluntary Employee & Spousal life insurance.
  • Short-term disability Insurance (STD).
  • Long-term disability Insurance (LTD).
  • Parental Leave.
  • Voluntary Critical Illness Insurance.
  • Voluntary Accident Insurance.
  • Teammate Assistance Plan.
  • Paid Volunteer Time.
  • 401k with 50% match up to 6% of your annual pay.
  • Tuition Reimbursement.

Pay: $23/hr + monthly bonus

We believe in our people and empower you to develop a career path that supports your unique voice and talents.



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