Service Support Specialist

4 days ago


Denver, Colorado, United States SCI Shared Resources LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Service Support Specialist to join our team at SCI Shared Resources LLC. As a key member of our operations team, you will play a vital role in providing exceptional customer service to client families during their time of need.

Key Responsibilities
  • Provide exemplary customer service to client families, ensuring their needs are met with empathy and professionalism.
  • Work closely with funeral directors and location managers to coordinate funeral arrangements and ensure seamless execution.
  • Communicate effectively with families to coordinate activities, including scheduling appointments and coordinating with churches, cemeteries, and staff.
  • Collect vital information, file death certificates, and process insurance claims in a timely and accurate manner.
  • Design and print memorials, create and scan arrangement documents, and order merchandise, flowers, and urns as needed.
  • Assist with setting up funeral/visitation areas and take down, as well as assist during funeral services and events.
  • Transport human remains to the Crematory facility and deliver ashes from the Crematory to the Funeral Home.
  • May be required to ensure company vehicles are clean and fueled, prior to and after services.
  • Adhere to all Company and Regulatory requirements.
Requirements
  • High School diploma or equivalent.
  • Good driving record and valid driver's license.
  • 2 years of experience in an office clerical or customer service capacity required.
  • Experience working in a customer-focused and fast-paced professional environment required.
  • Funeral industry experience preferred but not required.
Work Environment

Mostly works indoors during all seasons and weather conditions. Occasional work outdoors. Limited amount of local and/or multiple location traveling required. Professional dress is required when in contact with families.

Compensation

$19.00/hr. Part-time associates working an average 20 hours a week may be eligible for 401(k).



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