Design Services Account Coordinator

2 weeks ago

Denver, Colorado, United States INFINITE BLU POOL SERVICES LLC Full time
Job Title: Design Services Account Coordinator

We are seeking a highly skilled and motivated Design Services Account Coordinator to join our team. As a key member of our Design Services team, you will be responsible for providing exceptional customer support and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Manage daily direct email correspondence with Design Service customers
  • Gather project needs, provide custom pricing quotes and product guidance to help find the right fit for each customer's vision and budget
  • Assist the DS team in various tasks to help ensure a flawless customer experience
  • Consistently provide timely, accurate, and kind responses to customers
  • Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more
  • Be available for phone calls with design clients upon request
  • Be available to work weekends, nights, and holiday hours as needed
Requirements:
  • 1-3 years experience in a customer support position, or other relevant customer-facing roles
  • Experience using Zendesk is strongly preferred but not required
  • Fast Learner: Comfortable learning and working across multiple technology platforms, able to learn and pivot quickly
  • Hard Worker: Ability to resolve issues rapidly and prioritize tasks in an extremely fast-paced/high-volume environment, knowing the day is not over until the job is done
  • Outstanding Communicator: A strong verbal and written communicator, able to connect with others with efficiency, effectiveness, and empathy
  • Customer Advocate: Always putting customers first; constantly seeking out innovative ways to help bring their vision to life
  • Detail Oriented: Excellent attention to detail and proven ability to do so in the past
  • Positive: Constantly maintain a positive attitude, no matter the situation
  • Team Player: Thrive in team settings and know that a win individually is a win for the whole team
  • Value patience and kindness and consider yourself to be a good teacher
  • Accountable, takes ownership, self-starter
  • Bachelors degree or equivalent experience preferred but not required
What We Offer:
  • Creative Freedom: We value the creative process and look to our employees to speak into Artifact Uprising products, identity, and approach regardless of position or title
  • The Working Life: We strive to create a workplace where everyone works hard but also has flexibility and balance
  • It Won't Be Boring: We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business

We are an Equal Employment Opportunity (EEO) employer. We do not discriminate based on race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.

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