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Service Coordinator

2 months ago

Denver, Colorado, United States Rose International Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Rose International. As a Service Coordinator, you will be responsible for scheduling and dispatching service technicians to customer locations for routine maintenance and emergency repairs.

Key Responsibilities
  • Schedule and Dispatch Service Technicians: Coordinate with service technicians to ensure timely and efficient completion of service calls.
  • Manage Customer Requests: Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Communicate with Supervisors and Technicians: Keep supervisors and technicians informed of customer requests, service schedules, and any issues that may arise.
  • Process Work Orders: Assign work orders to technicians, verify receipt of calls, and ensure that all necessary information is communicated to the customer.
  • Provide Excellent Customer Service: Ensure that all customer interactions are professional, courteous, and responsive to their needs.
Requirements
  • High School Diploma or Equivalent: Required.
  • 0-5 Years of Experience: Minimum years of experience necessary.
  • Strong Communication Skills: Excellent verbal and written communication skills required.
  • Organizational Skills: Ability to manage multiple priorities and tasks in a fast-paced environment.
  • Technical Skills: Intermediate to advanced proficiency in Microsoft Office Suite.
Working Conditions

This is a full-time position that requires flexibility to work outside of normal working hours as needed.

Equal Opportunity Employer

Rose International is an Equal Opportunity Employer and welcomes applications from diverse candidates.