Guest Services Supervisor

1 week ago


Santa Cruz, California, United States Hotel Paradox Full time

About Us:
At Pyramid Global Hospitality, we prioritize our people. Our commitment to a supportive and inclusive work environment fosters diversity, growth, and well-being. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, along with unique perks such as on-site wellness programs and employee discounts. We are dedicated to providing ongoing training and development opportunities to help our employees build the skills necessary for career advancement. Whether you are new to the hospitality industry or a seasoned professional, our collaborative work environment encourages growth and success across over 230 properties worldwide.

Location Overview:
Hotel Paradox, located in the vibrant city of Santa Cruz, CA, is part of the Pyramid Global Hospitality portfolio. With 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space, Hotel Paradox offers a unique blend of comfort and career opportunities. Our work culture emphasizes professional growth and seizing opportunities, supported by benefits such as a 401k with company matching and recognition programs for achievements.

Position Overview:
The Front Desk Supervisor plays a crucial role in leading the Front Office team to ensure exceptional customer service. Key responsibilities include:

  • Providing clear direction to staff through effective verbal and written communication.
  • Monitoring lobby activity and adjusting staffing as needed.
  • Welcoming guests with a friendly demeanor and completing the registration process efficiently.
  • Promoting the Pyramid Hotel Group marketing initiatives.
  • Making room selections based on guest requirements and confirming details.
  • Handling cash transactions and balancing an assigned house bank.
  • Resolving customer issues through thorough research and effective solutions.
  • Maintaining composure during busy periods and emergency situations, serving as a role model for the team.

Qualifications:
The ideal candidate will possess the following skills and abilities:

  • Strong interpersonal skills to effectively engage with internal and external customers.
  • Basic mathematical skills for handling transactions.
  • Proficiency in using a moderately complex computer system for information input and retrieval.
  • Ability to stand and walk for extended periods while performing front desk duties.
  • Excellent verbal and written communication skills.

Education and Experience:
A high school diploma is required, with some college education preferred. While no prior experience is necessary, two years of combined front desk and supervisory experience is preferred. All employees must maintain a neat and professional appearance.

Note:
The hotel operates 24/7, and employees may be required to adjust their shifts based on business needs.



  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    POSITION OVERVIEW:We are seeking a dedicated individual for the evening shift. This role involves overseeing the Main Lobby, Reception Area, Breakfast Lounge, and ensuring the safety and security of the establishment. The individual will interact directly with guests for check-in and check-out processes, address inquiries, manage reservations, and handle...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    JOB SUMMARY:We are seeking a dedicated individual for the 3pm - 11pm shift. This role is essential for overseeing the Main Lobby, Reception Area, Breakfast Lounge, and ensuring the overall safety of the establishment. The position involves direct interaction with guests for check-in, check-out, inquiries, note-taking, managing reservations, and addressing...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    POSITION SUMMARY:We are seeking a dedicated individual for the evening shift from 3pm to 11pm. This role is essential for overseeing the Main Lobby, Reception Desk, Breakfast Lounge, and ensuring the overall safety and security of the property. The individual will interact directly with guests for check-in and check-out processes, address inquiries, manage...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    JOB SUMMARY:We are seeking a dedicated individual for the 3pm - 11pm shift. This role involves overseeing the Main Lobby, Reception Area, Breakfast Lounge, and ensuring the overall safety of the premises. The position requires direct interaction with guests for check-in, check-out, inquiries, note-taking, reservation setup, and addressing guest feedback....

  • Guest Services Lead

    2 weeks ago


    Santa Cruz, California, United States Hotel Paradox Full time

    About Hotel Paradox:Hotel Paradox is a premier establishment located in a vibrant city, known for its commitment to excellence in hospitality. As part of the Pyramid Global Hospitality family, we prioritize our employees, fostering a culture that emphasizes diversity, growth, and wellbeing. Our People First philosophy is evident in our employee development...

  • Guest Services Lead

    1 week ago


    Santa Cruz, California, United States Hotel Paradox Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our commitment to a supportive and inclusive work environment fosters diversity, growth, and overall wellbeing. We believe in a People First culture, which is evident in our employee development initiatives, benefits, and the meaningful relationships we cultivate. We offer a comprehensive...


  • Santa Cruz, California, United States 1440 Multiversity Full time

    Position Overview:The Guest Services Coordinator plays a pivotal role in ensuring outstanding service delivery to guests, both in person and through various communication channels such as phone, chat, and email. This position is essential in embodying the mission and values of 1440 Multiversity, providing a warm and efficient service that anticipates and...


  • Santa Barbara, California, United States The Ritz-Carlton Full time

    Job OverviewAs a key member of the management team, the Guest Services Supervisor plays a vital role in overseeing the daily operations of the Rooms Division, which encompasses various departments such as Housekeeping, Recreation, Laundry, and Concierge Services.Position DetailsLocation: The Ritz-Carlton Bacara Santa BarbaraSchedule: Full-TimeManagement...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    Job Summary:We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Santa Cruz Seaside Company. As a key member of our Guest Service Team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for all who visit our Haunted Castle office building.Key...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    JOB SUMMARY:Demonstrates exemplary leadership for team members by ensuring the highest standards of Guest Service. Under general oversight, responsible for coordinating, training, and supervising food service cart personnel; managing cart operations and achieving or surpassing established objectives in productivity, food costs, and sales. Trains and inspires...


  • Santa Cruz, California, United States Pyramid Global Hospitality Full time

    Company Overview Pyramid Global Hospitality prioritizes its workforce, fostering a culture that emphasizes inclusivity, growth, and employee wellbeing. Our commitment to a People First philosophy is evident in our employee development initiatives, comprehensive benefits, and the meaningful relationships we cultivate. We offer a variety of employment perks,...


  • Santa Cruz, California, United States Domino's Pizza LLC Full time

    Position OverviewAs a Food Service Supervisor, you will play a vital role in ensuring the smooth operation of our restaurant. Your responsibilities will include:Employee Training: Develop and implement training programs for new team members to ensure they meet our high standards.Quality Assurance: Conduct daily inspections of food quality to maintain our...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    JOB SUMMARY:Delivers exceptional Guest Service to all visitors. Welcomes and assists Guests and Employees, performing various administrative, cash handling, and customer service responsibilities. Acts as the primary point of contact for the office operations.UNIQUE JOB REQUIREMENTS:This is a distinctive chance to become part of the esteemed Guest Service...


  • Santa Monica, California, United States Sand & Sea Full time

    Job OverviewStarting pay is $23.00 per hour$23.50 per hour upon successful completion of 90-day training period. Full-time employment benefits include:Paid Time-Off (PTO)Holiday PayMedical, Dental, and Vision coverage optionsLife Insurance (employer sponsored)Additional Employee Benefits:Sick-Pay (up to 72 hours per calendar year)401k plan option with...

  • Guest Services Lead

    2 weeks ago


    Santa Monica, California, United States Sand & Sea Full time

    Job OverviewStarting compensation is $23.00 per hour$23.50 per hour after successful completion of the initial training period. Full-time employment benefits include:Paid Time-Off (PTO)Holiday CompensationMedical, Dental, and Vision insurance optionsLife Insurance (provided by employer)Additional benefits for all employees:Sick Leave (up to 72 hours per...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Job OverviewAbout Evolution Parking & Guest ServicesEvolution Parking & Guest Services specializes in providing top-tier valet parking and front door assistance exclusively for the hospitality sector across the United States. We pride ourselves on managing the parking and guest services at prestigious hotels and resorts, ensuring a seamless experience for...


  • Santa Barbara, California, United States The Club & Guest House Full time

    Job OverviewThe Club & Guest House is seeking a skilled Catering Operations Supervisor to join our culinary team. This role is pivotal in orchestrating and executing exceptional catering services, ensuring that every event reflects our commitment to quality and excellence.Key ResponsibilitiesEvent Planning and ExecutionCollaborate with the Club Chef to...


  • Santa Monica, California, United States Sand & Sea Full time

    Job OverviewCompensation: Starting pay is $21.50 per hourIncreased to $21.00 per hour upon successful completion of the initial training period.Potential for $22.00 per hour for specific shifts after training.Full-time benefits include:Paid Time-Off (PTO)Holiday CompensationHealth, Dental, and Vision insurance optionsEmployer-sponsored Life...

  • Guest Services Lead

    2 weeks ago


    Santa Monica, California, United States Meat on Ocean Full time

    At Meat on Ocean, located in a prime coastal area, we pride ourselves on being a unique dining destination that emphasizes a meat-forward menu complemented by stunning ocean views.We offer a competitive hourly wage ranging from $21 to $27, based on your experience.What We Offer:Opportunities for career advancement Comprehensive training with a focus on...


  • Santa Monica, California, United States Pier Burger Full time

    Job OverviewBecome a valued member of the Pier Burger team and discover how a role at the home of "The Last Burger On Land" can be both enjoyable and fulfilling.Compensation can reach up to $25 per hour, which includes a base hourly wage of $19.00, along with additional earnings from tips and service charges that typically average an extra $6 per hour....