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Food Service Cart Supervisor

2 months ago

Santa Cruz, California, United States Santa Cruz Seaside Full time

JOB SUMMARY:
Demonstrates exemplary leadership for team members by ensuring the highest standards of Guest Service.

Under general oversight, responsible for coordinating, training, and supervising food service cart personnel; managing cart operations and achieving or surpassing established objectives in productivity, food costs, and sales.

Trains and inspires staff to deliver outstanding service to both guests and employees.

UNIQUE JOB REQUIREMENTS:
This is a distinctive opportunity to be part of the Boardwalk's exceptional Guest Service Team as a departmental leader.

Must provide outstanding Guest Service by recognizing and welcoming all Guests, embodying the core Guest Service Principles.

Be Present, consistently arrive at work as scheduled and maintain focus, ready to assist. Make Their Day, by discovering unique ways to connect with each Guest. Choose Your Attitude, by coming to work with a positive and friendly demeanor. Enjoy the Experience, by being enthusiastic and finding joy in working with Guests and colleagues.

Must be available to work a flexible schedule; 7 days a week, including evenings, weekends, and holidays. Shifts may range from early morning to late night. Schedule will fluctuate based on seasonal demands. Will carry a communication device. Must adhere to company grooming standards.

Must obtain a CA Food Handler card within 30 days of employment, or provide proof of an existing CA Food Handler card.


JOB TASKS (IN ORDER OF IMPORTANCE):

  • Welcome every Guest and address their inquiries while providing consistent, friendly, and helpful service.
  • Train and motivate staff to ensure consistent, friendly, and helpful service to both Employees and Guests.
  • Supervise, train, coordinate, and assess all Food Service Cart Employees, including Espresso Cart staff.
  • Uphold safety and sanitation standards as dictated by health regulations and departmental policies.
  • Encourage and motivate Employees through daily reinforcement and coaching.
  • Cross-train and develop staff for operational efficiency.
  • Cultivate and train potential leaders.
  • Keep the Operation Supervisor informed of significant issues and challenges.
  • Assist in managing labor costs and sales expenses.
  • Ensure proper temperature control throughout the storage, preparation, cooling, holding, and serving of food items.

  • Conduct daily maintenance checks on cart equipment.
  • Prepare weekly staffing schedules for cart operations.
  • Complete weekly and monthly inventory assessments.
  • Monitor supplies and maintain appropriate stock levels.
  • Record hourly sales and calculate productivity metrics.
  • Manage cash discrepancies for customers.
  • Perform the duties of a Food Service Operator as necessary.
  • Assign and manage breaks for staff.
  • Clean equipment as required.
  • Prepare Employee Performance Evaluations.
  • Recommend enhancements for menus, food quality, training, and Guest Service.
  • Suggest updates for procedures and training materials.
  • Attend staff meetings.
  • Promote company Employee events to the staff.
  • Other duties as assigned.

RELATIONSHIPS INTERNAL:
All levels of Santa Cruz Seaside Company employees.

RELATIONSHIPS EXTERNAL:
Frequent interaction with guests.

TRAINING AND EXPERIENCE:
Must excel in delivering exceptional Guest Service. Minimum of 3 months of customer service experience in a food service environment, with some background as a Lead or Supervisor. Cash handling experience is essential.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to train and inspire staff to provide consistent, friendly, and helpful service.
  • Ability to lead a team: train, motivate, and supervise employees.
  • Proficient in basic math calculations.
  • Competent in operating cash registers.
  • Ability to learn, adhere to, and enforce all Food Service department and company policies.
  • Capacity to maintain focus in a fast-paced environment while taking orders.
  • Ability to follow both verbal and written instructions.
  • Strong communication skills to provide clear instructions and directions to guests and employees.

  • Ability to effectively address challenging customer service situations and resolve Guest issues.
  • Ability to collaborate as part of a team and lead effectively.
  • Consistent ability to deliver friendly and helpful guest service.
  • Quick decision-making skills.
  • Ability to obtain a CA Food Handler card within 30 days of employment.

PHYSICAL REQUIREMENTS:

  • Capable of walking, bending, pushing and pulling carts, stretching, climbing stairs, and standing for up to eight hours at a time.
  • Able to move between different cart locations.
  • Able to work in a noisy, fast-paced environment.
  • Manual dexterity required.
  • Able to lift to waist level and carry up to 45 pounds.
  • Capable of hearing and engaging in normal conversations.
  • Able to see clearly to ensure product and facility quality.

LICENSES AND INSURANCE:
N/A

TESTING:
Cash handling assessment

REPORTS TO:
Food Service Operations Supervisor
Food Service Manager

SUPERVISES DIRECTLY:
Food Service Operators
Carts Leads
Barista

SUPERVISES THROUGH SUBORDINATES:
N/A

APPROVED:
N/A

REVISED:
N/A

REVIEWED:
N/A